✅ This feature is only available on our Small Business plan or above.
Here's what we're covering:
• What dotmailer is
• How to install the dotmailer app
• Syncing Smile information to dotmailer
dotmailer is an email marketing app that allows you to send personalized messages to multiple channels and applications.
The dotmailer Smile app allows you to:
• Sync your rewards program member information with your dotmailer account
• Use personalized rewards info in your email communication
How to install the dotmailer app.
Navigate to the Apps section of Smile and select the dotmailer app from the listing.
Add your API user email and API user email to allow the two systems to sync. You can click on the link on this page to go to dotmailer to get this information.
Once sent to the dotmailer access page, you will want to "add a new user."
Add a description for this API (something Smile related) and give it a password. Be sure to remember this email and password since you will need them to connect Smile to dotmailer.
Add your API user email and password to Smile and select connect.
Decide which address book you would like to sync your rewards program information to.
Note: if a customer's email is not already in dotmailer, Smile will not create it. Smile data will only be added to existing customers.
We recommend syncing to an address book that includes all of your online store's customer accounts.
Benefits of the dotmailer and Smile app.
This app allows you to create segments of contacts based on Smile reward information. Segments can be created based on any of the following properties:
• Customer points balances
• Customer referral URLs
• Customer states (membership in the program)
• VIP tier names
• VIP tier IDs
You can also include these properties in email templates to display an individuals unique rewards program information.
We know you are going to create some powerful reward program emails!
💖 We'd love your feedback!
If you have any ideas about other information you would like to sync with dotmailer, please send your feedback to email@example.com and let us know why this information is important for your rewards program.