Smile

Yotpo allows you to easily add customer product reviews to your store. When a customer buys a product at your store, they will get an email asking them to leave a review, which will appear on the product page with a "verified purchase" tag.

✅ Smile apps/integrations are only available on a <a href="http://smile.io/pricing" rel="nofollow noopener noreferrer" target="_blank">Smile paid plan</a>, on the Shopify and BigCommerce platforms.

<a href="#h_367ae701ec">What does the Yotpo Smile app integration do</a> <a href="#what-you-need-to-install-the-yotpo-app">What you need to install the Yotpo app</a> <a href="#how-to-install-the-yotpo-app">How to install the Yotpo app</a> <a href="#how-customers-earn-points-for-reviews-with-the-yotpo-app">How customers earn points for reviews with the Yotpo app</a> <a href="#why-customers-didnt-earn-points-for-reviews">Why customers didn't earn points for reviews</a>

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The Yotpo Smile app integration allows you to

Reward customers for reviewing your products. 

A <a href="https://www.yotpo.com/pricing/" rel="nofollow noopener noreferrer" target="_blank">Yotpo premium package</a>

On the <a href="https://app.smile.io/integrations" rel="nofollow noopener noreferrer" target="_blank">Apps</a> page of your <a href="https://app.smile.io/home" rel="nofollow noopener noreferrer" target="_blank">Smile Admin,</a> select the Yotpo app.

Enter your Yotpo APP key and API Secret and click Connect to Yotpo

Here's how to get your APP key and API secret key from Yotpo: <a href="https://support.yotpo.com/en/article/finding-your-yotpo-app-key-and-secret-key" rel="nofollow noopener noreferrer" target="_blank">https://support.yotpo.com/en/article/finding-your-yotpo-app-key-and-secret-key</a>

- Here's how to get your APP key and API secret key from Yotpo: <a href="https://support.yotpo.com/en/article/finding-your-yotpo-app-key-and-secret-key" rel="nofollow noopener noreferrer" target="_blank">https://support.yotpo.com/en/article/finding-your-yotpo-app-key-and-secret-key</a>

If you're having any issues with getting your APP or API secret key - please contact Yotpo for help. 

How customers earn points for reviews with the Yotpo app.

Once the Yotpo app is connected to your Smile account, you need to set up the Yotpo earning action.

Go to the <a href="https://app.smile.io/reward-programs/points/actions" rel="nofollow noopener noreferrer" target="_blank">Action</a> page of your <a href="https://app.smile.io/reward-programs/points" rel="nofollow noopener noreferrer" target="_blank">Points</a> program and click Add ways to earn.

Scroll down to find the Smile Apps section. Click the Product review option.

Enter the number of points you would like customers to earn for leaving a review and click Create.

📝 Pro Tip: Customize your Yotpo earning rule just like you would any other! Use unique names, details, and instructions to fully incorporate it into your rewards program.

📋 Note: This earning rule requires customers to be a verified buyer.

📋 Note: With our Yotpo integration, it's not possible to create different earning rules for different reviews (i.e. Photo review, video review...etc).

Why customers might not have earned points for reviews

Customers are invited to leave reviews in an email post-purchase. If a customer does not leave a review through the form included in the email, they will not receive points because they will not be able to be classified as verified buyers.

Customers must leave the reviews for products at your store. We do not currently award points for Yotpo website reviews.

1. Customers are invited to leave reviews in an email post-purchase. If a customer does not leave a review through the form included in the email, they will not receive points because they will not be able to be classified as verified buyers.
2. Customers must leave the reviews for products at your store. We do not currently award points for Yotpo website reviews.

<a href="https://help.smile.io/en/articles/4036190-get-help-with-smile-apps" rel="nofollow noopener noreferrer" target="_blank">Get help with Smile app integrations</a> Learn more

<a href="https://help.smile.io/en/articles/4036189-smile-apps-overview" rel="nofollow noopener noreferrer" target="_blank">Smile app integration overview</a>

Introduction

Overview

The Yotpo Smile app integration allows you to

What you need to install the Yotpo app

How to install the Yotpo app

How customers earn points for reviews with the Yotpo app.

Why customers might not have earned points for reviews