Where can I live chat with customer support?
Smile.io live chat is available Monday-Friday from 9:00 a.m. - 5:00 p.m. EST.
If you would like to chat with a Smile.io support specialist, you can access our live chat within the Smile.io admin.
On the home page of the admin, if Smile.io chat is available, you will see a chat icon in the bottom right-hand corner.
If Smile.io chat is not available, you will see a magnifying glass icon in the bottom right-hand corner.
When you click this option, you can search our available documents to help you, or you can send a message to our firstname.lastname@example.org inbox and we will answer your question as soon as possible.