Here's what we're covering:

• How to get in touch with Smile customer support
• When customer support is available

Our amazing support team is always happy to answer any questions you might have about your rewards program! 

You can access our live chat directly within Smile Admin.

Live chat support is available

Monday through Friday from 9:00 AM to 5:00 PM EST/EDT.


If chat is available, you will see a chat icon in the bottom right hand corner.

If chat is not available, you will see a magnifying glass icon in the bottom right hand corner.

When you click on the magnifying glass, you will be given the opportunity to search through our available knowledge base materials.  

If you can't find an article related to your question, please contact us at support@smile.io and we will answer your question as soon as possible.

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