Here's what we're covering:

  • Which order statuses customers can earn points for
  • How to award points for taxes and shipping
  • How to exclude coupon discounts from earning points

Your program's order settings are where you can choose which order settings customers can earn points for.

You can update your order settings by accessing your Shopify Platform settings through the Apps Manage page of your Smile Admin.

Rewarding order statuses

Once you've accessed your Order settings, you can choose which order statuses customers can earn points for. These statuses include:

  • Authorized
  • Pending
  • Paid
  • Partially Paid
  • Refunded
  • Voided
  • Partially Refunded

You can choose which statuses you'd like to award points for using the dropdown menu. You can choose more than one status for this field.

Note: if you are running a VIP program it is important to consider rewarding customers for paid, partially paid, and partially refunded order statuses. Not rewarding customers for these order statuses means that any order with this status will not be counted towards the customer’s VIP tier placement.

Cancelling rewards for specific order statuses

You also have the option to remove points from a customer's account based on the status of their order.

While the default setting is to cancel rewards on Refunded orders, you can choose to change which statuses will remove points using the dropdown menu.

Note: you can choose more than one status for this field.

You can learn more about cancelling rewards here.

Awarding points for taxes and shipping

Your program's order settings give you the option to reward customers for different parts of an order, including the subtotal, taxes, and shipping.

📝  Pro Tip:

Rewarding customers for taxes and shipping is a great way to demonstrate your program's value by helping customers earn as many points as possible per order. 

You can choose to include an order's subtotal, taxes, and/or shipping in how your customers are rewarded using the checkboxes provided.

Excluding coupon discounts from earning points

If you would not like customers to earn points on the points they're using for a reward, you can choose to Exclude coupon discounts used. 

This setting means that customers redeeming a $10 coupon on a $100 purchase will only earn points on the $90 they are spending out of their own pocket.

📝  Pro Tip:

If your customers' points balances are low, you can easily boost them by allowing them to earn points on the rewards they're redeeming. This will get them excited to earn and redeem more rewards, keeping them actively engaged in your program.

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