Here's what we're covering:
• Getting the Smile Launcher and Panel to appear on your Shopify store
The Smile Launcher is added to your Shopify store automatically, but it can get removed from your store if you have recently made edits or changed your theme.
In these instances, you may see this error message:
If your Launcher is not showing, follow these to steps before reaching out to our support team.
Check your Launcher visibility settings on your Theme page.
Select whether you'd like your Launcher to appear on desktop or desktop and mobile.
If your Launcher is set to visible and it still doesn’t show on your store you can refresh the Smile UI in your Shopify theme. This is similar to a reset.
To add your Launcher to your Shopify theme, navigate to the Manage area in the Apps section of your Smile Admin.
In the Platforms section, click “Edit” to modify your Shopify settings.
Click “Show More”.
Click “Refresh Smile UI” to add your Launcher to your Shopify Theme. It may take a few moments for this to be successfully added.