Email notifications update


What we’re covering 

  • What to expect during our upcoming email notifications update 
  • How this update impacts your program  
  • New features you'll have access to once the update is complete

In May we’re updating your Notifications section to make it even easier for you to build reward emails that integrate seamlessly with the look and feel of your brand. 

You’ll see an in-app message to let you know the update has been complete, directing you to your new notifications section in Smile Admin. 

Here’s what you can expect after the update is complete.

Completely redesigned email templates

Easily build beautiful emails with new email templates. Our new email layouts are more engaging and offer plenty of space toadd in your logo and custom images to truly make them look and feel like your own. 

Preview all of the new email templates you’ll have access to in this article.

How existing email templates will be mapped over:

Any of your existing email templates will be replaced with our new default email templates.We'll automatically pull in your primary brand color and button shape from your Smile Theme.  

Emails sent to members that have earned points for engaging with your program, have used their points towards a reward or entered a new VIP tier will use a single template. Each template will automatically populate your templates with relevant program variables, which means fewer emails to customize and a more consistent experience for your customers. 

We’d recommend taking a few minutes to add your logo and a custom banner image to your new templates after the update, to ensure they reflect the look and feel of your brand.

Adding custom image is only available on a Smile paid plan

New email theming editor 

You’ll be able to build professional looking reward emails that are a seamless extension of your brand in minutes with our new email editor. 

In just a few clicks, you can add your logo and custom banner images to your templates to make them more engaging for your members. When your members see your emails as a natural extension of your brand, they’ll be more likely to engage with them.

✅ Note: Adding custom images is only available on a Smile paid plan. 

New enable and disable settings

You’ll be able to easily enable or disable all emails that use a single notification type template in Smile Admin. Types of email notifications include: 

  • Points earned 
  • Reward redeemed 
  • Birthday points 
  • Points expiry warning 
  • Points expiry last chance 
  • Referral completed 
  • Referral shared 
  • VIP tier entry 

How your email settings will map over: 

We’ll make sure to map your current notification settings over as closely as possible. 

If you have notifications enabled for any of the actions handled by a single email template we’ll enable all emails that use that template. 

For example: 

If you have four earning rules, and notifications are enabled for three of these rules we will enable all points earned emails that are sent using our points earned template. 

If you have any questions about this update, our team is happy to help. Reach out to us support@smile.io.

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