How customers can unsubscribe from emails sent from Smile

What we’re covering: 

  • How customers can unsubscribe for email notifications sent from Smile

Email notifications are a great way to remind customers of the value that they've earned as part of your community. 

If your customers do not wish to continue receiving email notifications sent on your behalf from Smile, it's best practice to give them an easy way to unsubscribe from your mailing list. 

How customers unsubscribe 

If your customers no longer wish to receive email notifications sent through Smile, they can easily manage their email preferences to opt out of any future email communications. 

Each email notification that is sent from Smile on your behalf includes a “Manage my preferences” link where they can choose which emails they’d like to receive. 

Once they’ve clicked on the “Manage my email preferences” link they’ll be directed to our unsubscribe page. Here they’ll have the choice to unsubscribe from confirmation emails, reminder emails or both. 

Confirmation emails which are sent when customers complete an action in your rewards program including:

  • Earning points 
  • Redeeming a reward 
  • Referring a friend 
  • Receiving a referral reward code from an advocate 
  • Receiving a reward for a completed referral 
  • VIP tier entry email 

Reminder emails are sent when a customer received a scheduled reward or when a reward is close to expiring including: 

  • Points expiry warning email 
  • Points expiry last chance email 
  • Earned birthday points

📝 Pro Tip: 

We’ll automatically populate your logo and your button style from your Smile UI settings on your unsubscribe page for you to ensure seamless customer experience.

Once they’ve saved their settings, they will see a message that lets them know that their preferences have been updated and they will no longer receive email notifications that are sent on your behalf from Smile. 

Note: If a customer unsubscribes from notifications Smile sends on your behalf, this will not automatically unsubscribe them from other email communication you may be sending from another email service provider.

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