How customers spend points


Once your customers have started earning points, you'll want to offer multiple reward options in your Smile admin. This will allow your customers to turn their hard earned points into a reward, which, in turn, encourages your customers to purchase from you again!

Here's what we're covering:

How customers spend points

To turn points into a reward, your customers will need to log into their account on your site, then click on the launcher to open the rewards panel.

Next, click on All rewards.

If they don't have enough points to redeem, they'll see a progress bar on the right, next to the reward name.

If they do have enough points, there will be a Redeem button. 

Upon clicking redeem, your customer will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.

To redeem points on variable rewards, your customer will need to use the points slider to select the amount of point they would like to spend, then click Redeem: 

Based on your settings in Notifications, your customers also may get an email with the coupon code for their records. The code will also be stored in their rewards panel under the Your Rewards section at the bottom.

📋   Note:
Once a customer has redeemed their points for a reward, the reward will remain in their account until they decide to use it on a purchase. Points are not automatically returned to a customers account if a reward is redeemed and not used. In the event that a customer changes their mind, we recommend disabling the coupon code in your Shopify or BigCommerce "Discounts" section, and adjusting their points balance.

Rewards you can offer

Shopify Rewards

  • Amount discount
  • Percentage off
  • Free shipping
  • Free product (✅ Requires our Growth plan or above)
  • Gift card (✅ Shopify Plus exclusive)

Shopify POS

  • POS amount discount
  • POS percentage off

Bigcommerce Rewards

  • Amount discount
  • Percentage off
  • Free shipping
  • Free product (✅ Requires our Growth plan or above)
  • Store credit (✅ Requires our Growth plan or above)


  • ReCharge amount discount (✅ Requires our Starter plan or above)
  • ReCharge percentage off (✅ Requires our Starter plan or above)

Imported Rewards

Note: In order to use imported rewards, you'll need to reach out to us at to enable this feature! Typically, we recommend using the automatically generated options as it provides less work to maintain.

  • Imported amount discount
  • Imported percentage off
  • Imported free shipping
  • Imported free product
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