Differences between POS and online orders
Congratulations on entering the world of multi-channel sales! Hooking up your in-store POS with your online rewards program gives you additional ways to reward your most loyal customers.
Here's what we're covering:
There are a number of differences between your points program's POS and online experience.
Joining the rewards program
If you attach an email to a purchase using Shopify POS your customer will automatically be added as a member to your program.
- Earn points on orders associated with that email
- Move through VIP tiers based on dollars or points earned
- Need to create an account on your on-line store using that same email in order to complete other actions (e.g. social sharing) and earn rewards.
If you'd like to reward POS customers for completing these actions, you can manually adjust their points balance to reflect the points they would have earned as an online customer.
Earning points in-store
In order to award points to your POS and online customers, you need to set up two distinct earning actions. One is specifically for POS orders, and the other is for online orders.
These rules can both be set up and managed in the Actions section of your program.
Spending points in-store
Similar to the earning rules, you need to set up two distinct spending rules. One is specifically for POS orders, and the other is for online orders.
This means that customers making a purchase in-store cannot use an online coupon code as a reward, and vice versa.
These rules can both be set up and managed in the Rewards section of your program.