How social media points work
Here's what we're covering:
Rewarding customers for interacting with your brand on social media is a great way to extend your customer experience beyond the checkout process. With so many customers engaging with social media on a daily basis, it's a fantastic addition to any program.
Smile will automatically award points to customers when they click on the option to engage with your social channels on the ENGAGE MORE card of your customer panel.
This means that they will not be rewarded for clicking the like/follow/share option on your official social media page.
Currently, Facebook, Twitter, and Instagram don't allow third-party programs like Smile to pull information from their websites, making it impossible to award social points outside of your Smile program.