Adjust a customer's points balance

Here's what we're covering:

  • How to manually adjust a customer's points balance
  • If you would like to adjust a specific customer's points balance, you can do this by locating the customer in the Customerssection of your Smile Admin.

    Click "Adjust points balance" on the customer's profile.  This is located under the Points heading on the right hand side.

    In the "Points adjustment" field, enter the number of points you want to give to the customer.  You also have the option to add internal or customer-facing notes on the reason for making the points adjustment.

    📝   Pro Tip:

    If you'd like to subtract points from a customer's account, enter a negative number in the "Points adjustment" field.

    Click "Adjust points" to update the customer's points balance.

    Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.