Smile Apps: Dotdigital

✅ This feature is only available on a Smile paid plan. 


Here's what we're covering:

  • What Dotdigital is
  • How to install the Dotdigital app
  • Syncing Smile information to Dotdigital

Dotdigital is an email marketing app that allows you to send personalized messages to multiple channels and applications.

The Dotdigital Smile app allows you to:

  • Sync your rewards program information with your Dotdigital account
  • Use personalized rewards info in your email communication

How to install the Dotdigital app


Step 1

Navigate to the Apps section of Smile and select the Dotdigital app from the listing.

Step 2

Add your API user email and API user email to allow the two systems to sync. You can click on the link on this page to go to Dotdigital

to get this information.


Step 3

Once sent to the Dotdigital access page, you will want to " add a new user."

Step 4

Add a description for this API (something Smile related) and give it a password. Be sure to remember this email and password since you will need them to connect Smile to Dotdigital.

Step 5

Add your API user email and password to Smile and click Connect to Dotdigital.


Step 6

Decide which address book you would like to sync your rewards program information to.

Note: Smile will sync customers to the address book that you choose, regardless of whether they already exist in Dotdigital.

We recommend syncing to an address book that includes all of your online store's customer accounts.

Benefits of the Dotdigital and Smile integration.

This app allows you to create segments of contacts based on Smile reward information. Segments can be created based on any of the following properties: 

  • Customer points balances
  • Customer referral URLs
  • Customer states (membership in the program)
  • VIP tier names
  • VIP tier IDs

You can also include these properties in email templates to display an individuals unique rewards program information. 

We know you are going to create some powerful reward program emails!

💖  We'd love your feedback!

If you have any ideas about other information you would like to sync with Dotdigital please send your feedback to support@smile.ioand let us know why this information is important for your rewards program.

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