> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Redeem customer points in Smile Admin

> Spend points on behalf of a customer and issue a discount code.

Spending points on behalf of a customer lets you claim one of their available rewards and generate a discount code directly in **Smile Admin** using their existing points balance. This is helpful if a customer is unable to redeem a reward themselves or has asked you to do it for them.

* This process **uses the customer's points** to claim a reward from your existing loyalty program setup.
* It **cannot** be used to create a standalone discount code that isn't linked to a points redemption.
* The **reward option must already exist** in your program before you can redeem it.

<Note>
  **Note**: This article covers redeeming points on behalf of a customer in Smile Admin for online use. To redeem points during an in-store purchase using Shopify POS, see: **[Set up and spend points in-store](/en/articles/4036276-set-up-and-spend-points-in-store)**.
</Note>

## Spend points for a customer

Before redeeming, confirm that:

* The customer has **enough points** to redeem the selected reward.
* The reward redemption option **already exists** in your loyalty program setup.

To spend points for a customer and generate a discount code:

1. In Smile Admin, navigate to **[Customers](https://app.smile.io/customers)**.
2. Search for and select the customer.
3. In the **Points** card, click **Spend points**.
4. Choose the reward you'd like to redeem.
5. Click **Redeem reward.**
6. Click **Copy code** to copy the customer's discount code.
7. Click **Done**.

The customer will automatically receive an email with the discount code once the reward has been redeemed.