> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Free trials for paid plans

> Start a 14-day free trial of a paid plan.

A free trial lets you explore a paid plan before committing to a subscription. If you're on the **Free plan** and use Shopify billing, you can start a 14-day free trial of a paid plan directly from the pricing page.

During your trial, you get full access to the features included in that plan. You won't be charged during the 14-day trial period.

<Check>
  **Feature availability**: 14-day free trials are available on the **Essential**, **Standard**, and **Growth** plans for merchants using **Shopify billing**.
</Check>

## Start a free trial

You can start a free trial from the pricing page in Smile Admin.

To start your trial:

1. From Smile Admin, go to **Settings** > **Billing** > **[Pricing](https://admin.shopify.com/apps/smile-io/settings/billing/pricing-plans)** [**Plans**](https://admin.shopify.com/apps/smile-io/settings/billing/pricing-plans).
2. On an eligible plan, click **Start 14-day trial**.
3. In the confirmation modal, review the plan details, including pricing and trial terms.
4. Click **Start free trial**.
5. Approve the subscription in Shopify to begin your trial.

Once approved:

* You'll have full access to all features included in the selected plan.
* Your **Billing** page will show your trial status and the number of days remaining.
* You won't be charged during the trial period.

<Info>
  **Important:** Each account can start one free trial. After your trial ends or if you cancel it, you won't be able to start another.
</Info>

## What happens when your trial ends

Your trial lasts 14 days. On day 14:

* Your subscription automatically converts to a paid plan.
* Your paid Smile subscription begins, and you'll be billed through Shopify at the plan's regular price.
* No action is required to continue on the paid plan.

<Note>
  **Note:** If you switch to a different paid plan during your trial, billing for the new plan starts immediately.
</Note>

## Cancel a free trial

You can cancel your trial at any time before it ends.

To cancel your trial:

1. From Smile Admin, go to **Settings** > **[Billing](https://admin.shopify.com/apps/smile-io/settings/billing)**.
2. Click **Cancel trial**.
3. In the confirmation modal, review the changes to your plan.
4. Click **Cancel free trial** to confirm.

When you cancel:

* Your access to paid features ends immediately.
* Your account returns to the **Free plan** right away.
* You are not charged.

<Info>
  **Important:** Canceling your trial ends access to paid features immediately.
</Info>

## Frequently asked questions

#### Will I be charged during my free trial?

No. You receive full access to the selected plan for 14 days at no cost.

#### Can I switch plans during my trial?

Yes. You can switch to a different paid plan at any time. If you switch plans, your trial ends and billing for the new plan starts immediately.

#### Can I start another free trial?

Each account is eligible for one free trial. Once your trial ends or is canceled, you won't be able to start another.

#### Why don't I see the free trial option?

You may not see the option if:

* You're already on a paid plan.
* You've already used your free trial.
* You use Stripe billing instead of Shopify billing.
* You're currently on an active trial.

If you don't see the free trial option and have questions about your account, contact our team. We're happy to help.

#### Are all plans eligible for a free trial?

Free trials are available on the **Essential**, **Standard**, and **Growth** plans. **Plus** and **Enterprise** plans do not offer self-serve free trials.

If you're interested in the **Plus** or **Enterprise** plan, contact our team to learn more.

#### What if I qualify for a Shopify program trial?

If you qualify for a Shopify program trial (for example, a 90-day Shopify trial), that offer will apply instead of the 14-day free trial.