We're really sorry to see you go 😭! Please contact and let us know what we could have done differently for you and your business. As a growing business ourselves this feedback is instrumental in helping us grow and improve.

For paid plan cancellations - If your store is billed outside of Shopify or BigCommerce (i.e. Stripe) - you will need to cancel the plan in your Smile backend before you can close your store. This will prevent any erroneous billing to your account.


How to cancel your Smile account

Disable your rewards program

Downgrade/Cancel your subscription

Uninstall Smile

📋 Note: Once you have uninstalled Smile your information will be marked for deletion and/or obfuscation (the removal of all personally identifiable information) and cannot be recovered. This step is irreversible and should you want to resume your Smile loyalty program at any point in the future there will be no ability to recover this data.

1. How to cancel your Smile account

It is best to disable Smile on your site before canceling your plan and uninstalling the application. If you are only downgrading your subscription and intend to continue using Smile on the free or a lower paid plan you can skip to the next step.

To disable your program log in to Smile and click on the Program link in the Navigation panel.

For each of the programs of your program that are enabled, go in and Disable the program Enable & disable your rewards program.

2. Downgrade or cancel your Smile subscription

If you would like to cancel your Smile subscription, log into your Smile Admin and click on Settings > Billing.

Click on the Downgrade button at the bottom of the Billing page.

📋 Note: If you are on the Pro or Enterprise plan please contact to perform this step.

You will be presented with a confirmation page to ensure this is something you want to do. Select Downgrade to complete this step.

3. Uninstalling the app

Uninstalling apps will be different in each of the platforms supported by Smile.

📋 Note: if you are on a paid plan, do not continue with this step unless you have already performed steps 1 and 2 above.


In Shopify Admin, select Apps from the menu on the left hand side.

  1. Click on the garbage can icon next to the Smile app in your list of Installed apps.

  2. Confirm that you wish to uninstall the app by clicking Delete in the popup window.

⚠️ Warning: This will remove the app and all accompanying program data from your store.


In Bigcommerce Admin, select Apps from the menu on the left hand side.

Select My Apps from the list of options, and click on the Uninstall button next to the Smile app.

⚠️ Warning: This will remove the app and all accompanying program data from your store.

Check out the support pages on each platform for the most up to date instructions for Shopify, BigCommerce or any of the other supported platforms and search for Uninstalling Apps.

What's next?
Temporarily disable your program

Learn more
Cancel a paid subscription on Wix

Uninstall Smile from Wix

Remove program customers

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