> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Shopify Flow to award points

> Award points automatically using Shopify Flow and Smile.

The **Send Smile activity** action lets you award points when specific events occur in Shopify. You can use Shopify Flow triggers and conditions to create custom earning opportunities beyond Smile's built-in actions.

<Note>
  **Note:** Not sure whether to use **Send Smile activity** or **Adjust points balance**? See [**Shopify Flow and Smile**](/en/articles/shopify-flow-and-smile).
</Note>

<Check>
  **Feature availability:** Shopify Flow actions are available on **Essential, Standard, Growth, Plus, and Enterprise** plans for merchants using Shopify Flow.
</Check>

## Step 1: Create a Flow action in Smile

<Info>
  **Important:** Make sure the Shopify Flow app is installed in your store before continuing.
</Info>

1. From Smile Admin, go to **Settings > Platform**.
2. In the **Shopify Flow actions** section, click **Create Flow action**.
3. Choose a trigger type based on the identifier you have available:
   * Select **Order paid** when your Shopify Flow trigger references an order, such as Order Paid, Order Created, Order Updated, or Fulfillment Created.
   * Select **Customer created** when your Shopify Flow workflow uses customer-based triggers, such as Customer Updated, Customer Joined Segment, Customer Tags Added, or Return Processed.
4. In the **Action title** field, enter a descriptive name.
5. In the **Action title once completed** field, enter the completion text customers will see.
6. Click **Create**.

## Step 2: Create a workflow in Shopify Flow

<Tip>
  **Tip:** Smile has ready-made Shopify Flow templates for common loyalty program workflows. Contact the Smile team if you'd like help getting started with templates or best-practice recommendations.
</Tip>

1. From Shopify Admin, go to **Flow**.
2. Click **Create workflow**.
3. Click **Select a trigger**.
4. Select the same trigger type you selected when creating the Flow action in Smile.
5. Optional: Add conditions to control when points are awarded.
6. Click the **+** icon, then choose **Action**.
7. Select **Smile**.
8. Click **Send Smile activity**.
9. In Smile, copy the **Activity type code** from the Flow action you created.
10. Paste the code into the **Activity type** field in Shopify Flow.
11. Verify that the required ID field for your selected trigger is populated:
    1. If you're using **Customer created**, ensure the **Customer ID** field is populated.
    2. If you're using **Order paid**, ensure the **Order ID** field is populated.
12. Review the guidance shown in Shopify Flow to confirm your trigger settings.
13. Save the workflow.

<Tip>
  **Tip:** Use the same name for your Shopify Flow workflow and Smile Flow action to make them easier to identify and manage.
</Tip>

## Step 3: Create an earning action

<Info>
  **Important:** This step is required. Without an earning action, customers won't receive points when the workflow runs.
</Info>

1. From Smile Admin, go to **Program > Points**.
2. Click **Add ways to earn**.
3. In the **Online store** section, select the Flow action you created.
4. In the **Earning value** card, enter the number of points customers should receive.
5. Configure any additional settings.
6. Click **Create**.
7. Return to Shopify Flow and click **Turn on workflow**.

## Remove a Shopify Flow earning setup

<Warning>
  **Warning:** Deleting a Flow action can't be reversed. Before deleting a Flow action, delete any earning actions linked to it. Deleting a Flow action in Smile doesn't delete or disable any Shopify Flow workflows that use it. If you want to temporarily disable a rule, you can pause the earning action in Smile.
</Warning>

To completely remove a Shopify Flow earning setup:

### Step 1: Delete the earning action

1. From Smile Admin, go to **Program > Points**.
2. Locate the earning action linked to the Shopify Flow action.
3. Delete the earning action.

### Step 2: Delete the Shopify Flow workflow

1. From Shopify Admin, go to **Flow**.
2. Open the workflow associated with the Flow action.
3. Delete the workflow.

### Step 3: Delete the Flow action

1. From Smile Admin, go to **Settings > Platform**.
2. In the **Shopify Flow actions** section, click **Edit** on the Flow action you want to remove.
3. Click **Delete**.