> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Award points on previous purchases

> Manually award points for purchases made before launching with Smile.

Smile doesn't automatically award points for purchases made before you installed the app. If you'd like customers to receive points for those past purchases, you can **manually add points to their Smile accounts** — either individually or in bulk.

<Note>
  **Note:** This process only distributes points to customer accounts. It **does not generate or send discount codes** automatically. Customers will still need to redeem their points for a reward in your loyalty program.
</Note>

## Option 1: Manually award points to individual customers

If you only need to award points to a few customers:

1. In Smile Admin, navigate to **[Customers](https://app.smile.io/customers)**.
2. Search for the customer you want to adjust.
3. Select the customer.
4. In the **Points** card on their profile, click **Adjust balance.**
5. Enter the number of points to add.
6. Add a **Reason for adjustment** — this is an internal note for your records.
7. Select **Custom description** to add a customer-facing note for the adjustment, or leave **Default description** selected.
8. Click **Adjust points**.

This adds points directly to the customer's Smile account balance — it does **not** issue a discount code.

## Option 2: Import points in bulk

If you want to award points to many customers at once:

1. Create a CSV file with **two columns**:
   * `email`
   * `points`
2. In Smile Admin, navigate to **[Customers](https://app.smile.io/customers)**.
3. Click **Adjust customers**, then select **Adjust points totals.**
4. Choose **Add points to existing customer balances.**
5. Upload the CSV file.
6. Enter an internal note in **Reason for adjustment**.
7. Click **Import points**.

After the import, each customer's Smile account balance will be updated with the points. These points can later be **redeemed for rewards**, but Smile won't automatically issue any discount codes during this import.

<Tip>
  **Tip:** To determine the number of points for each customer, pull a **Total Spent** report from your eCommerce platform. Multiply each customer's total spent by your program's **points per dollar** rate to calculate how many points they should receive.
</Tip>