> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Turn a customer email on or off

> Turn a customer email on or off to control which messages are sent from your program.

When you create a new Smile account, all customer emails are turned on by default. However, the **Points earned** **email is turned off by default**. If you want Smile to send points earned emails, you'll need to turn this email on. You can change this setting at any time.

## Turn a customer email off

To turn off a customer email:

1. In Smile Admin, navigate to **Settings** > [**Customer Emails**](https://app.smile.io/settings/customer-notifications).
2. Find the email you want to disable and click **Edit**.
3. Click **Turn off**.
4. Confirm by clicking **Turn off**.

### Turn a customer email on

To turn on a customer email:

1. In Smile Admin, navigate to **Settings** > [**Customer Emails**](https://app.smile.io/settings/customer-notifications).
2. Find the email you want to enable and click **Edit**.
3. Click **Turn on**.