Introduction

Once your customers have started earning points, you'll want to offer multiple reward options in your Smile admin. This will allow your customers to redeem their hard earned points into a reward, which, in turn, encourages your customers to purchase from you again!

Find out which rewards are available on your specific platform

Video tutorial

Watch this quick, 1-minute video to understand how your customers will go about redeeming their points for rewards.

Here's what we're covering:

How customers spend points

To turn points into a reward, your customers will need to log into their account on your site, then click on the launcher to open the rewards panel.

Next, click on All rewards.

If they don't have enough points to redeem, they'll see a progress bar on the right, next to the reward name.

📋 Note: All customers including those who earn points as a guest will need to create an account to redeem their points. Learn more in our Customer Accounts settings.

If they do have enough points, there will be a Redeem button.

Upon clicking redeem, your customer will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.

To redeem points on variable rewards, your customer will need to use the points slider to select the amount of point they would like to spend, then click Redeem:

Based on your settings in Notifications, your customers also may get an email with the coupon code for their records. The code will also be stored in their rewards panel under the Your Rewards section at the bottom.

📋 Note:
Once a customer has redeemed their points for a reward, the reward will remain in their account until they decide to use it on a purchase. Points are not automatically returned to a customers account if a reward is redeemed and not used.

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