> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up in-store points earning

> Reward customers with points for in-store purchases through Shopify POS.

With Smile and Shopify POS, you can reward customers for in-store purchases by giving them points at checkout. They can redeem those points for rewards online or in-store. This guide walks you through the setup so your loyalty program runs seamlessly across channels.

<Info>
  **Important:** The Smile loyalty program tile is required for earning and spending points in POS. Use this guide to [add Smile to Shopify POS](https://intercom.help/smile-help-center/en/articles/10478692-add-smile-to-shopify-pos) before completing the steps below.
</Info>

## Enable POS points earning

POS features must be enabled in your account settings before customers can earn points in-store. You can enable earning in-store only, online only, or both.

To enable in-store earning:

1. In Smile Admin, navigate to **Settings** > **General** > **[Platform](https://app.smile.io/settings/platform)**.
2. In the **Orders settings** card, click **Edit**.
3. Select **Online and in-store** or **In-store only (POS)**.
4. Click **Save**.

## Add ways to earn points in-store

After enabling in-store loyalty, you'll need to define how many points customers will earn on their purchases.

To add an earning rule:

1. In Smile Admin, navigate to **Program** > **[Points](https://admin.shopify.com/store/apps/smile-io/reward-programs/points)**.
2. Click **Add ways to earn**.
3. Select **Place an order**.
4. In the **Earning value** card, enter the number of points you want to offer for this action.
5. Click **Save**.

<Info>
  **Important:** "Place an order" is currently the only earning rule compatible with POS. If you're selling both in-store and online, this rule applies to both sales channels. It's not possible to restrict earning rules to a single channel. Any points earned in-store can also be redeemed online, and vice versa.
</Info>

<Note>
  **Note:** If you've been using Smile for several years—or you have more than one earning rule due to VIP - your POS setup may look slightly different. You may need to create a POS-specific earning rule in addition to an online earning rule. Please reach out to our team ([help@smile.io](mailto:help@smile.io)) if you're unsure whether your setup is correct.
</Note>

## How customers join and earn points in-store

Customers can earn points in-store when you set up POS earning rules following the steps above. Points are issued whenever an order is linked to a customer using any identifier—**email, name, or phone number.**

Customers who earn points in-store will:

* Automatically become a **Member** in Smile.
* Progress through **VIP tiers** based on points or dollars earned.
* Need to create an account on your online store with their email to complete other actions and earn online rewards.
* Have all points and activity automatically linked to the same customer profile when they use the same email for both in-store and online purchases.