> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure points expiry

> Set whether points expire, choose the expiration period, and adjust how far in advance customers are notified.

Points expiry resets a customer's points balance to zero after a set period of inactivity. You can turn points expiry on or off, choose an expiration period, and configure notification thresholds.

To learn more about how points expiry works, see **[Points expiry overview](/en/articles/5348802-understand-points-expiry)**.

<Check>
  **Feature availability**: Points expiry is available on **Growth, Plus, and Enterprise** plans.
</Check>

## Configure expiration period

The expiration period determines how long a customer must be inactive before their points expire.

To configure the expiration period:

1. In Smile Admin, navigate to **Program** > **[Points](https://app.smile.io/reward-programs/points)**.
2. In the **Points expiry** section, locate the **Expiration period** card.
3. Click **Edit**.
4. Select the desired expiration period from the dropdown.
   * **Available options:**
     * 3 days
     * 7 days
     * 1 month
     * 2 months
     * 3 months
     * 6 months
     * 1 year
     * 2 years
5. Click **Save**.

## Configure notification thresholds

When a customer's points are about to expire, the notification thresholds determine how far in advance the corresponding customer email is sent.

| **Customer email name**     | **Sending date determined by** |
| --------------------------- | ------------------------------ |
| Points Expiry - Warning     | Warning threshold              |
| Points Expiry - Last Chance | Last chance threshold          |

To change a notification threshold:

1. In Smile Admin, navigate to **Program** > **[Points](https://app.smile.io/reward-programs/points)**.
2. In the **Points expiry** section, locate the **Warning threshold** or **Last chance threshold** card.
3. Click **Edit**.
4. Enter the number of days in advance you would like the email to be sent.
5. Click **Save**.

<Warning>
  **Warning:** This setting only has an effect when the corresponding customer email is enabled. If the corresponding customer email is disabled, then no points expiry notifications will be sent.
</Warning>

## Enable points expiry

1. In Smile Admin, navigate to **Program** > **[Points](https://app.smile.io/reward-programs/points)**.
2. In the **Points expiry** section, locate the **Points expiry is disabled** card.
3. Click **Enable**.

<Tip>
  **Tip:** Before enabling points expiry, ensure you've configured the [points expiration period](#configure-expiration-period) and [notification thresholds](#configure-notification-thresholds).
</Tip>

## Disable points expiry

1. In Smile Admin, navigate to **Program** > **[Points](https://app.smile.io/reward-programs/points)**.
2. In the **Points expiry** section, locate the **Points expiry is enabled** card.
3. Click **Disable**.
4. In the modal, click **Disable points expiry**.

<Note>
  **Note:** Disabling points expiry does restore any points that have already expired. It only prevents future expirations.
</Note>