> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure VIP tier entry rewards

> Add entry rewards to your VIP tiers to automatically reward customers when they reach a new tier.

Before you can configure entry rewards, make sure your [VIP tiers are already configured.](/en/articles/4036322-add-vip-tiers)

When a customer enters a VIP tier with an entry reward configured, Smile automatically issues the reward. This article explains how to add entry rewards to each tier.

<Check>
  **Feature availability**: VIP is available on **Growth, Plus,** and **Enterprise** plans.
</Check>

## Add an entry reward to a VIP tier

1. From Smile admin, navigate to **Program** > **VIP**.
2. In the **VIP tiers** section, select the tier you want to add a reward to.
3. In the **Entry rewards** section, click **Add reward**.
4. Select a reward type.
5. Configure the reward details.
6. Click **Create**.

Repeat these steps to add more entry rewards to the same tier or to configure entry rewards for other tiers.

## Delete an entry reward from a VIP tier

1. From Smile admin, navigate to **Program** > **VIP**.
2. In the **VIP tiers** section, select the tier you want to remove the reward for.
3. In the **Entry rewards** section, click the reward.
4. Click **Delete**.
5. Confirm and click **Delete reward**.

## Important considerations

* Entry rewards are only issued when a customer moves to a higher tier. Smile does not issue entry rewards when a customer retains their current tier or moves to a lower tier.
* Entry rewards are not issued when tiers are assigned through a CSV import or during the initial tier calculation when a VIP program is first activated.
* To learn more about available reward types and VIP perks, see [Understand VIP rewards and perks](/en/articles/4036320-vip-rewards-and-perks).