> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Change customer VIP tier

> Learn how to manually adjust a VIP tier for a single customer, or update multiple customers at once using a CSV import.

Customers VIP tiers can be adjusted individually or in bulk using a CSV import. The behavior - such as email notifications and entry rewards - depends on which adjustment method you use.

<Check>
  **Feature availability**: VIP is available on **Growth, Plus,** and **Enterprise** plans.
</Check>

## Adjust VIP tier for a single customer

<Info>
  **Important:** Customers can only be moved into a higher tier. It is not possible to manually downgrade a customer to a lower tier.
</Info>

To manually adjust a single customer's VIP tier:

1. In Smile Admin, navigate to [**Customers**](https://app.smile.io/customers).
2. Search for the customer you want to adjust.
3. Select the customer.
4. In the **VIP** card, click **Change tier**.
5. Select the new VIP tier.
6. (Optional) Enter internal notes in the **Reason for change** field.
7. Click **Change tier**.

## What happens when you adjust a single customer's tier

After manually adjusting a single customer's VIP tier, they:

* **Will** receive any entry rewards associated with that tier.
* **Will** receive an email notification, if VIP emails are enabled.
* **Will** see their updated tier in the Smile Panel when logged in.

## Adjust VIP tiers for multiple customers

<Info>
  **Important:** Importing VIP tiers will only adjust the tiers of **existing** customers moving into a **higher** tier. It will not create new customers.
</Info>

To adjust VIP tiers in bulk:

1. In Smile Admin, navigate to [**Customers**](https://app.smile.io/customers).
2. Click the **Adjust customers** button.
3. Select **Adjust VIP tiers**.
4. Upload a completed [CSV file](https://app.smile.io/samples/sample-vip-tier-import.csv) containing customer emails and their new tiers.
5. Click **Import tiers**.

<Note>
  **Note:** VIP tier names in your CSV must **exactly match** the tier names in your Smile settings. The text is case-sensitive.
</Note>

## What happens when you adjust tiers via CSV import

When adjusting multiple VIP tiers using a CSV upload, customers:

* **Will not** receive any entry rewards for their new tier.
* **Will not** receive a tier change email notification.
* **Will** see their updated tier in the Smile Panel when logged in.

<Note>
  **Note:** If your VIP program has never been launched, changes made via import will not be visible until the program is activated. Once active, customers will be placed in the tiers specified in your previous import(s).
</Note>