> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage a bonus points campaign

> Create and manage a bonus points campaign to offer customers increased points on their orders.

**Bonus points campaigns** help create urgency and encourage customers to shop at your store during a limited-time promotion.

<Check>
  **Feature availability**: Bonus points campaigns are available on **Standard, Growth, Plus, and Enterprise** plans.
</Check>

## Schedule a bonus points campaign

<Info>
  **Important: Bonus points campaigns** can only apply to **one** "Place an order" earning action. If you have multiple "Place an order" earning actions (for example, due to a VIP program), temporarily disable the extra earning actions so that only one remains active.
</Info>

**To schedule a campaign:**

1. From Smile Admin, go to **Program** > [**Bonus campaigns**](https://app.smile.io/reward-programs/points-bonuses).
2. Click **Create campaign**.
3. Under **Campaign name**, enter your campaign's name.
4. In **Bonus points multiplier**, select how many times points should increase.
5. Under **Schedule**, choose the start and end dates for your campaign.
6. Click **Schedule campaign**.

## Cancel a bonus points campaign

1. From Smile Admin, go to **Program** > [**Bonus campaigns**](https://app.smile.io/reward-programs/points-bonuses).
2. Click **Edit campaign** next to the campaign you want to cancel.
3. Click **Delete**.

<Note>
  **Note:** Only scheduled campaigns can be deleted. Campaigns that have already ended cannot be deleted.
</Note>

## What customers see during a bonus campaign

Bonus points campaigns appear on your site through an automatic on-site prompt (a Smile Nudge). This prompt encourages customers to shop during the limited-time campaign and highlights the increased points multiplier available for orders placed while the campaign is active.

When a bonus campaign is running:

* The prompt appears automatically to create urgency and drive engagement.
* The message clearly displays the points multiplier being offered.
* The prompt displays automatically during an active campaign and can't be disabled.
* The prompt shows only once per customer during the campaign.
* The prompt can't be edited, including modifying the text.

## Good to know

* The maximum campaign length is **31 days**.
* To run a longer promotion, schedule two campaigns back-to-back.
* Only one bonus campaign can run at a time.
* You can schedule as many campaigns as you like, but they cannot overlap.
* Campaign start and end times use your local timezone. The campaign starts and ends at the dates and times shown when you schedule it.
* Bonus points are only awarded for **orders** — points from actions like account creation or social follows are **not** multiplied.
* When using Smile on both your online store and POS, **bonus points campaigns using the “Place an order” earning rule apply to orders from both channels.**

<Tip>
  **Tip:** Want to run advanced bonuses? With **Shopify Flow**, you can incentivize repeat purchases or offer bonus points for specific product categories. [Learn more →](/en/articles/6647447-award-bonus-points-for-repeat-purchases-using-shopify-flow)
</Tip>