> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# View points expiry for a customer

> Check when a customer's points are set to expire.

Points expiry information is available in two places: on a customer's Shopify profile for quick individual lookups, and in a pre-built report in Smile Admin for bulk visibility across your program. This article explains how to use both — if you haven't enabled points expiry yet, see [Configure points expiry](/en/articles/4036281-configure-points-expiry).

<Check>
  **Feature availability**: Points expiry is available on **Growth, Plus, and Enterprise** plans.
</Check>

## View expiry for a single customer in Shopify Admin

The Smile loyalty block on Shopify customer profiles shows a customer's current points balance and their expiry date.

<Note>
  **Note:** The Smile loyalty block must be added to your Shopify customer pages before you can use it. See [Add the Smile loyalty block to Shopify customer pages](/en/articles/13639207-add-the-smile-loyalty-block-to-shopify-customer-pages) for setup instructions.
</Note>

1. In Shopify Admin, go to **Customers**.
2. Select the customer you want to look up.
3. Scroll to the **Smile Loyalty Program** block on the customer profile page.
4. Check the customer's points expiry date.

## View expiry across your customer base

The **List of customers with points expiring** report in Smile Admin shows upcoming points expirations across all customers.

1. In Smile Admin, navigate to **Analytics** > [**Reports**](https://app.smile.io/analytics/reports).
2. Click **List of customers with points expiring**.
3. Use the drop-down menus to select the date range you want to review.
4. To download the data, click the **More options** menu (⋯) at the top right of the report, then select **Download**.

<Tip>
  **Tip:** To learn how points expiry works and how expiry dates are calculated, see [Understand points expiry](/en/articles/5348802-understand-points-expiry).
</Tip>