> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Gorgias integration overview

> Connect Smile.io with Gorgias to display loyalty data alongside support tickets.

## About Gorgias

[Gorgias](https://www.gorgias.com/) is a customer support helpdesk built for ecommerce, unifying email, chat, SMS, voice, and social messages into a single inbox. When connected to Smile, your support team can see each customer's loyalty data alongside their tickets and use it to personalize replies and automate workflows.

## Features and functionality

With the Smile and Gorgias integration, you can:

* Display customer loyalty data (points, VIP tier, referral URL) alongside support tickets
* Use Smile variables in macros to personalize agent replies
* Trigger Gorgias rules based on a customer's points balance or VIP tier

## Integration requirements

To use the Smile and Gorgias integration, you must meet the following requirements:

<Card title="Have a Gorgias account" icon="check" horizontal />

<Card title="Have a Smile account with a paid plan" icon="check" horizontal>
  This integration is available on the Essential, Standard, Growth, Plus, and Enterprise plans. The number of integrations you can connect depends on your plan.
</Card>

## Setup instructions

In **Smile Admin**, [install the integration](https://app.smile.io/integrations/gorgias), then refer to the [Gorgias documentation](https://docs.gorgias.com/reward-and-loyalty/smile) for instructions on how to set up and configure the Smile and Gorgias integration.

## Getting help

The Smile and Gorgias integration is built and supported by Gorgias. For any questions or issues, refer to the [Gorgias help center](https://docs.gorgias.com/en-US) or contact Gorgias support.