> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reward customers for Klaviyo Reviews

> Reward customers with points for leaving a verified review through Klaviyo Reviews.

Reviews are an important way to build trust with customers around your brand, and rewarding them with points is a way to thank them for leaving one.

## Before you begin

Before you can set up points earning for reviews, follow Klaviyo Reviews' [getting started guide](https://help.klaviyo.com/hc/en-us/articles/15937542819355) and ensure:

* The [Klaviyo Reviews app](https://help.klaviyo.com/hc/en-us/articles/15937542819355#01H7ZYJT0V3FD59T2TQZP9ECWV) is installed on your online store.
* The [Klaviyo Reviews widget](https://help.klaviyo.com/hc/en-us/articles/15937542819355#01H7ZYJT0VT34C44VSDHCNVZ6G) is set up and visible on your online store.
* You have [configured a Klaviyo flow](https://help.klaviyo.com/hc/en-us/articles/15937542819355#01H7ZYJT0VY18V7PSA4YN3FK14) to request reviews after purchase.
* You have the [Smile and Klaviyo integration](/en/integrations/klaviyo/setup) installed.

## Award points for leaving a review

<Warning>
  **Warning:** You must set up Klaviyo Reviews in your online store **before** you install the Smile and Klaviyo integration. If you set up Klaviyo Reviews **after** installing the Smile and Klaviyo integration, you'll need to remove and reinstall the Smile and Klaviyo integration for review data to sync into Smile.
</Warning>

1. From **Smile Admin**, navigate to **Program** > [**Points**](https://app.smile.io/reward-programs/points).
2. Click **Add ways to earn**.
3. Scroll down to the **Smile Apps** section and click **Review a Product: Klaviyo**.
4. In the **Earning value** section, enter the number of points you would like to award for leaving a review.
5. Make any other customizations to the earning action.
6. Click **Create**.

Once configured, points are automatically issued when customers leave verified reviews. Only reviews submitted after the integration is connected to Smile will earn points. Reviews  submitted before the integration was set up are not synced retroactively and will not earn points.

<Note>
  **Note:** Only verified reviews will be issued points. All verified reviews receive points regardless of whether they are a star rating only, include text, or include a photo or video.
</Note>