> ## Documentation Index
> Fetch the complete documentation index at: https://help.smile.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Rep AI integration overview

> Connect Smile.io with Rep AI to use customer points data in AI shopping conversations.

## About Rep AI

[Rep AI](https://www.hellorep.ai/) is an AI-powered shopping assistant for ecommerce stores that turns customer conversations into sales, support, and insights. When connected to Smile, Rep AI can reference each customer's points balance in real time and surface their loyalty status during the conversation.

## Features and functionality

With the Smile and Rep AI integration, you can:

* Surface a customer's points balance during AI conversations
* Reference loyalty data when relevant to the shopper's question
* Skip loyalty mentions for customers without a points balance

## Integration requirements

To use the Smile and Rep AI integration, you must meet the following requirements:

<Card title="Have a Rep AI account" icon="check" horizontal />

<Card title="Have a Smile account with API access" icon="check" horizontal>
  This integration requires API access, which is typically only available on the Plus and Enterprise plans. If you're on a lower plan that does not include API access, you can [contact support](/en/articles/4495476-how-to-get-help-with-smile) to discuss options.
</Card>

## Setup instructions

Refer to the [Rep AI documentation](https://help.hellorep.ai/hc/en-us/articles/30936513910418-Boost-Sales-with-Smile-io-Loyalty-Points-Integration) for instructions on how to set up and configure the Smile and Rep AI integration.

## Getting help

The Smile and Rep AI integration is built and supported by Rep AI. For any questions or issues, refer to the [Rep AI help center](https://help.hellorep.ai/) or contact Rep AI support.