All Collections
FAQs
Tech Specs
Translation and supported languages
Translation and supported languages

Understand how to change the program language and what content will be automatically translated

Maggie avatar
Written by Maggie
Updated over a week ago

Introduction

This article will help to explain how to change the program language and what content will be automatically translated when the language is changed.

Overview

How to change your program language

Go to Settings > Language.

In the Program language section - use the dropdown to select your program language > Click Save.

Note: Currently the language options available in Smile are English, French, Portuguese, Spanish, German and Simplified Chinese.

What text will be translated?

Any of the default system text in the rewards panel

Text that cannot be translated automatically

Essentially - any text merchants have customized will not be translated. Including:

image from within Smile app "Edit reward name" with a custom name set as 10% off
  • Your points branding (points currency)

  • Any edited/customized customer notification text (If a field in any template has been edited - it will not be translated automatically)

  • Any historical customer data — eg. redeemed rewards (this includes their names, usage instructions and terms and conditions)

  • Any VIP tiers that were created before the language change

  • Any earning rule names & rule completed action text from third party integrations - this includes earning rules from third party Smile apps like Judge.me, reviews.io, Okendo....etc.

    • i.e. the "reviewed a product" text in the points earned email from when a customer completes a review to earn points


What's next?

Did this answer your question?