Here's what we're covering:

• How customers are added to your rewards program

Note: this information is only relevant to merchants on the Shopify, ShopifyPlus, and Bigcommerce platforms.

A program member is any customer who has registered for an account with your store.

Customers can also become a member when they place an order using Shopify POS.

Smile will carry over all customer accounts created on your Shopify, ShopifyPlus, or Bigcommerce store.  

This means that customers who create an account with your store will automatically be enrolled in your rewards program, and can begin earning points by creating a unique password for their account.

If the customer has not registered for a store account, they will be considered a "Candidate" customer and will not be able to interact with your rewards program until they create an account.  

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