# Smile Help Center

## Docs

- [Understand how customers unsubscribe from emails](https://help.smile.io/en/articles/10042926-understand-how-customers-unsubscribe-from-emails.md): Learn how Smile manages email subscription preferences and allows customers to unsubscribe from specific types of emails.
- [Understand order limits](https://help.smile.io/en/articles/10131396-understand-order-limits.md): Learn about the monthly order limits for the Free, Essential, and Standard plans, what happens if you exceed them, and how to monitor your order usage.
- [Understand usage-based pricing](https://help.smile.io/en/articles/10131405-understand-usage-based-pricing.md): Learn how usage-based pricing adapts to your store's order volume, ensuring you only pay for what you use, with flexible options for additional orders.
- [Understand how orders are counted](https://help.smile.io/en/articles/10131407-understand-how-orders-are-counted.md): Learn how Smile calculates your monthly order count, what orders are excluded, and how to track your usage.
- [Manage your plan](https://help.smile.io/en/articles/10131412-manage-your-plan.md): Learn how to manage your pricing plan, including updating your subscription, changing your billing details, and understanding billing cycles.
- [Understand pricing protection](https://help.smile.io/en/articles/10149099-understand-pricing-protection.md): Learn how pricing protection helps you avoid unexpected fees during high-sales periods such as Black Friday
- [Show points at checkout](https://help.smile.io/en/articles/10476659-show-points-at-checkout.md): Show the points customers will earn at checkout.
- [Redeem points at checkout](https://help.smile.io/en/articles/10476740-redeem-points-at-checkout.md): Let customers redeem their points for rewards directly in the checkout.
- [Show points earned after purchase](https://help.smile.io/en/articles/10477246-show-points-earned-after-purchase.md): Show customers how many points they earned after completing a purchase on the thank you page.
- [Add Smile to Shopify POS](https://help.smile.io/en/articles/10478692-add-smile-to-shopify-pos.md): Allow customers to earn loyalty points and redeem discounts in physical retail locations.
- [Customize the name of a way to earn](https://help.smile.io/en/articles/10603965-customize-the-name-of-a-way-to-earn.md): Create or edit a custom name for a way to earn.
- [Understand the Smile and Okendo integration](https://help.smile.io/en/articles/10664363-understand-the-smile-and-okendo-integration.md): Install Okendo to offer customers points for leaving a review at your store
- [Create a segment within Klaviyo](https://help.smile.io/en/articles/10721167-create-a-segment-within-klaviyo.md): Use Klaviyo to create segments of customers to target
- [Troubleshoot POS "App failed to load" error](https://help.smile.io/en/articles/10722975-troubleshoot-pos-app-failed-to-load-error.md): Configure your internet network and devices to run Shopify POS apps
- [Understand Klaviyo reviews](https://help.smile.io/en/articles/10728883-understand-klaviyo-reviews.md): Install and allow your customers to earn points through leaving a review with Klaviyo
- [Hide Smile branding](https://help.smile.io/en/articles/10729340-hide-smile-branding.md): Remove Smile branding from your reward panel.
- [Troubleshoot birthday points](https://help.smile.io/en/articles/11074454-troubleshoot-birthday-points.md): Learn how to check if and when a customer received birthday points, and troubleshoot why they may not have earned them.
- [Add Loyalty Hub to your store](https://help.smile.io/en/articles/11325846-add-loyalty-hub-to-your-store.md): Let customers earn points, redeem for rewards, and track their loyalty progress directly from their customer account—in just a few clicks.
- [Customize Loyalty Hub](https://help.smile.io/en/articles/11325869-customize-loyalty-hub.md): Brand your Loyalty Hub by customizing text, images, icons, colors and fonts. No code required.
- [Manage API keys](https://help.smile.io/en/articles/11328240-manage-api-keys.md): Manage your API keys to connect integrations, sync data into external systems, and interact with Smile's REST API.
- [Migrate from a Legacy Private Key to API keys](https://help.smile.io/en/articles/11730614-migrate-from-a-legacy-private-key-to-api-keys.md): Migrate away from using a Legacy Private Key and start using API keys to interact with Smile's API or sync data to external systems.
- [Redeem customer points in Smile Admin](https://help.smile.io/en/articles/11793706-redeem-customer-points-in-smile-admin.md): Spend points on behalf of a customer and issue a discount code.
- [Manage Customers](https://help.smile.io/en/articles/11793874-manage-customers.md): Add, edit, or remove customers from your loyalty program through your eCommerce platform.
- [Deactivate referral program](https://help.smile.io/en/articles/11800524-deactivate-referral-program.md): Temporarily disable or pause your referral program, or reactivate a referral program that is currently deactivated.
- [Deactivate or reactivate VIP program](https://help.smile.io/en/articles/11801166-deactivate-or-reactivate-vip-program.md): Temporarily disable or pause your VIP program, or reactivate a VIP program that is currently deactivated.
- [Manage signing keys](https://help.smile.io/en/articles/11878129-manage-signing-keys.md): Manage your signing keys to use and integrate with Smile's frontend libraries and JavaScript SDK.
- [Find publishable key](https://help.smile.io/en/articles/11878403-find-publishable-key.md): Locate your account's publishable key to initialize Smile's JavaScript SDK.
- [Import birthdays with a CSV file](https://help.smile.io/en/articles/11886789-import-birthdays-with-a-csv-file.md): Upload a CSV to update customer birthdays in Smile.
- [Customize email sender name and reply-to address](https://help.smile.io/en/articles/11896011-customize-email-sender-name-and-reply-to-address.md): Configure the name and email address your customers see when they receive email notifications.
- [Migrate from SmileUI.init() to SmileUI.initialize()](https://help.smile.io/en/articles/12062261-migrate-from-smileui-init-to-smileui-initialize.md): Migrate away from the deprecated JavaScript SDK init() method and start using the new initialize() method instead.
- [Migrate from Storefront.js to Smile.js](https://help.smile.io/en/articles/12062958-migrate-from-storefront-js-to-smile-js.md): Migrate your frontend integration from our legacy Storefront.js implementation to the latest Smile.js (our modern JavaScript SDK).
- [Understand performance benchmarks](https://help.smile.io/en/articles/12109028-understand-performance-benchmarks.md): Review key engagement metrics to track your loyalty program's performance.
- [Understand business growth analytics](https://help.smile.io/en/articles/12109185-understand-business-growth-analytics.md): See how your loyalty program drives revenue and retention with key growth metrics.
- [Understand customer segments analytics](https://help.smile.io/en/articles/12110423-understand-customer-segments-analytics.md): Understand how key loyalty segments contribute to your business growth.
- [Understand points activity](https://help.smile.io/en/articles/12118748-understand-points-activity.md): Review points activity to see how members engage with points and rewards.
- [Understand referral performance](https://help.smile.io/en/articles/12118817-understand-referral-performance.md): Track your referral program to see how many customers are sharing and how referrals are driving growth.
- [Configure loyalty discounts for subscriptions](https://help.smile.io/en/articles/12258089-configure-loyalty-discounts-for-subscriptions.md): Set loyalty discount codes to apply to one-time purchases, subscriptions, or both, and configure recurring payment options.
- [Understand Smile's Free plan](https://help.smile.io/en/articles/12326868-understand-smile-s-free-plan.md): Learn how the Free plan works and what's included.
- [Understand loyalty program insights](https://help.smile.io/en/articles/12587689-understand-loyalty-program-insights.md): See how your loyalty program drives engagement, retention, and growth with built-in analytics.
- [Understand VIP segment insights](https://help.smile.io/en/articles/12587829-understand-vip-segment-insights.md): Use metrics to understand how each VIP segment impacts your business growth.
- [View loyalty program reports](https://help.smile.io/en/articles/12587879-view-loyalty-program-reports.md): Gain deeper insights into your loyalty program with pre-built, downloadable reports.
- [How customers see their points](https://help.smile.io/en/articles/12589592-how-customers-see-their-points.md): Learn how customers can view their points in different parts of your store.
- [Test your loyalty program](https://help.smile.io/en/articles/12632066-test-your-loyalty-program.md): Test your loyalty program on your live site before making it visible to customers.
- [Understanding store name, program name, and points currency name](https://help.smile.io/en/articles/12702120-understanding-store-name-program-name-and-points-currency-name.md): Discover how each name shapes your loyalty program experience and how to customize them in Smile.
- [Link discount codes to customer accounts](https://help.smile.io/en/articles/12703595-link-discount-codes-to-customer-accounts.md): Learn how to link discount codes to individual customer accounts.
- [Creating cashback-style rewards in Smile](https://help.smile.io/en/articles/12945842-creating-cashback-style-rewards-in-smile.md): Create a cashback-style experience by letting customers earn points on purchases that they can redeem for discounts.
- [Change the z-index of your Smile launcher](https://help.smile.io/en/articles/12953289-change-the-z-index-of-your-smile-launcher.md): Adjust how your Smile launcher or panel layers over elements on your storefront.
- [Add prefixes to discount codes](https://help.smile.io/en/articles/13370118-add-prefixes-to-discount-codes.md): Add a prefix to Smile-generated discount codes.
- [Move a Smile loyalty program to a new eCommerce platform](https://help.smile.io/en/articles/13370251-move-a-smile-loyalty-program-to-a-new-ecommerce-platform.md): Learn how to move your Smile loyalty program to a new eCommerce platform while keeping your customers' points intact.
- [Translate Smile Admin](https://help.smile.io/en/articles/13431624-translate-smile-admin.md): How Smile Admin language settings work and how you can change them.
- [How to log in to Smile](https://help.smile.io/en/articles/13441174-how-to-log-in-to-smile.md): Learn how to access Smile based on the eCommerce platform your store uses.
- [Award points for clicking a link](https://help.smile.io/en/articles/13452369-award-points-for-clicking-a-link.md): Create flexible ways for customers to earn points—no code required.
- [Add the Smile loyalty block to Shopify customer pages](https://help.smile.io/en/articles/13639207-add-the-smile-loyalty-block-to-shopify-customer-pages.md): View and manage loyalty details directly from Shopify customer profiles.
- [How to create custom ways for customers to earn points](https://help.smile.io/en/articles/13676984-how-to-create-custom-ways-for-customers-to-earn-points.md): Create flexible ways for customers to earn points using links, Shopify Flow automation, or custom development.
- [Free trials for paid plans](https://help.smile.io/en/articles/13860797-free-trials-for-paid-plans.md): Start a 14-day free trial of a paid plan.
- [Loyalty landing page or Loyalty Hub: What's the difference?](https://help.smile.io/en/articles/13908433-loyalty-landing-page-or-loyalty-hub-what-s-the-difference.md): Understand which loyalty experience is right for your store.
- [Using Smile with Shopify's new customer accounts](https://help.smile.io/en/articles/14020240-using-smile-with-shopify-s-new-customer-accounts.md): How your Smile loyalty program works with Shopify's new customer accounts.
- [View program activity](https://help.smile.io/en/articles/14021875-view-program-activity.md): View activity for points, referrals, and VIP programs in Smile Admin.
- [Launch checklist](https://help.smile.io/en/articles/4036174-launch-checklist.md): Helpful tips for a smooth loyalty program launch
- [Change account email or password](https://help.smile.io/en/articles/4036176-change-account-email-or-password.md): Update the email address and password associated with a Smile account.
- [Update order settings - Shopify](https://help.smile.io/en/articles/4036177-update-order-settings-shopify.md): How to control order rules such as: which orders earn points; excluding taxes, shipping costs and discounts from earning; in-store or POS
- [Update billing information](https://help.smile.io/en/articles/4036178-update-billing-information.md): Change the billing email address and credit card details associated with a Smile account.
- [How Smile handles currency](https://help.smile.io/en/articles/4036180-how-smile-handles-currency.md): Learn which currency Smile uses, how it's displayed to customers, and how Shopify multi-currency affects points and rewards.
- [Find your Public Key or Private Key](https://help.smile.io/en/articles/4036181-find-your-public-key-or-private-key.md): How to locate the public and private keys for your account.
- [Configure points cancellation for refunds](https://help.smile.io/en/articles/4036183-configure-points-cancellation-for-refunds.md): Select how points are cancelled when an order is refunded or partially refunded.
- [Supported eCommerce platforms](https://help.smile.io/en/articles/4036185-supported-ecommerce-platforms.md): Find out which eCommerce platforms you can use with Smile.
- [Apply Smile UI to Shopify theme](https://help.smile.io/en/articles/4036186-apply-smile-ui-to-shopify-theme.md): How to re-add the launcher/button to pick up theme changes in Shopify
- [Use Shopify Flow to award points with Smile](https://help.smile.io/en/articles/4036187-use-shopify-flow-to-award-points-with-smile.md): Connect your loyalty program to Shopify Flow and automate actions with flows.
- [CM Commerce and Smile](https://help.smile.io/en/articles/4036192-cm-commerce-and-smile.md): How to install and use CM Commerce with Smile for product reviews and email marketing
- [Dotdigital and Smile](https://help.smile.io/en/articles/4036193-dotdigital-and-smile.md): How to install and use Dotdigital with Smile for email marketing
- [Hubspot and Smile](https://help.smile.io/en/articles/4036194-hubspot-and-smile.md): How to install and use Hubspot with Smile for email marketing
- [Integrate Klaviyo and Smile](https://help.smile.io/en/articles/4036196-integrate-klaviyo-and-smile.md): How to install and use Klaviyo with Smile for email marketing
- [Understand the Mailchimp integration](https://help.smile.io/en/articles/4036197-understand-the-mailchimp-integration.md): How to install and use Mailchimp with Smile for email marketing
- [Re:amaze and Smile](https://help.smile.io/en/articles/4036198-re-amaze-and-smile.md): How to install and use Re:amaze with Smile for customer relationship management
- [Remarkety and Smile](https://help.smile.io/en/articles/4036200-remarkety-and-smile.md): How to install and use Remarkety with Smile for email marketing
- [Stamped.io and Smile](https://help.smile.io/en/articles/4036201-stamped-io-and-smile.md): How to install and use Stamped.io with Smile for product reviews
- [Yotpo and Smile](https://help.smile.io/en/articles/4036202-yotpo-and-smile.md): How to install and use Yotpo with Smile for product reviews
- [Reviews.io and Smile](https://help.smile.io/en/articles/4036205-reviews-io-and-smile.md): How to install and use Reviews.io with Smile for product reviews
- [Customize your display and branding](https://help.smile.io/en/articles/4036206-customize-your-display-and-branding.md): How to personalize your program's theme, launcher, and panel to match your brand.
- [Customize loyalty program name](https://help.smile.io/en/articles/4036208-customize-loyalty-program-name.md): Edit the name of your loyalty program in the reward panel.
- [Change launcher placement](https://help.smile.io/en/articles/4036210-change-launcher-placement.md): Choose where your loyalty program launcher appears.
- [Show or hide the loyalty launcher](https://help.smile.io/en/articles/4036211-show-or-hide-the-loyalty-launcher.md): Control where your launcher appears on your site, and choose when to show or hide it for customers.
- [Customize the launcher's look and feel](https://help.smile.io/en/articles/4036212-customize-the-launcher-s-look-and-feel.md): Add images, text, and shapes to personalize the launcher's appearance.
- [The Smile font](https://help.smile.io/en/articles/4036213-the-smile-font.md): How your program's font creates a clear, consistent experience.
- [Adjust customer points balance](https://help.smile.io/en/articles/4036217-adjust-customer-points-balance.md): Manually change a customer's points balance by adding or removing points.
- [Use deep links to open the panel](https://help.smile.io/en/articles/4036219-use-deep-links-to-open-the-panel.md): Use deep links to open specific sections of your loyalty panel directly from any page on your store.
- [Understand customer types](https://help.smile.io/en/articles/4036221-understand-customer-types.md): Learn how members, guests and excluded customers are defined.
- [Deactivate points program](https://help.smile.io/en/articles/4036222-deactivate-points-program.md): Temporarily disable or pause your points program, or reactivate a points program that's currently deactivated.
- [Exclude customers by tag](https://help.smile.io/en/articles/4036223-exclude-customers-by-tag.md): Exclude a customer group from your program with Shopify Tags or BigCommerce Customer Groups.
- [Understand birthday points](https://help.smile.io/en/articles/4036229-understand-birthday-points.md): Learn how birthday points work, when customers are awarded birthday points, and security measures in place to prevent fraud.
- [Import points via CSV file](https://help.smile.io/en/articles/4036233-import-points-via-csv-file.md): How to add points for multiple customers or reset customer points balances using a CSV upload.
- [Award points on previous purchases](https://help.smile.io/en/articles/4036234-award-points-on-previous-purchases.md): Manually award points for purchases made before launching with Smile.
- [Exclude a customer](https://help.smile.io/en/articles/4036235-exclude-a-customer.md): Exclude an individual customer from your program or reinstate a customer that was previously excluded.
- [CCPA and Smile](https://help.smile.io/en/articles/4036236-ccpa-and-smile.md): How Smile adheres to the California Consumer Privacy Act (CCPA)
- [GDPR and Smile](https://help.smile.io/en/articles/4036237-gdpr-and-smile.md): How Smile adheres to the General Data Protection Regulation (GDPR)
- [Privacy and data collection](https://help.smile.io/en/articles/4036238-privacy-and-data-collection.md): Understand the personal information and transactional customer data Smile collects and stores
- [Supported browsers and devices](https://help.smile.io/en/articles/4036239-supported-browsers-and-devices.md): Find out which browsers and devices work best with Smile
- [Supported languages in Smile](https://help.smile.io/en/articles/4036240-supported-languages-in-smile.md): Learn which languages Smile supports, how automatic translation works, and how default language settings are applied.
- [Embed points balance](https://help.smile.io/en/articles/4036245-embed-points-balance.md): How to embed the customer points balance outside the Smile rewards panel.
- [Troubleshoot earning points](https://help.smile.io/en/articles/4036248-troubleshoot-earning-points.md): Understand common reasons why a customer may not have earned points.
- [Understand fixed and incremental rewards](https://help.smile.io/en/articles/4036249-understand-fixed-and-incremental-rewards.md): Learn about discount reward options and how customers spend points on fixed and incremental rewards.
- [Filter and export customers](https://help.smile.io/en/articles/4036251-filter-and-export-customers.md): Download your customer data, and use filters to create segments of your customer base.
- [Import loyalty points to Smile from another program](https://help.smile.io/en/articles/4036254-import-loyalty-points-to-smile-from-another-program.md): How to import customer loyalty points when switching to Smile.
- [Understand reward issuing](https://help.smile.io/en/articles/4036256-understand-reward-issuing.md): Learn how rewards are generated and issued to customers, and about the meaning of each reward status.
- [Customer email overview](https://help.smile.io/en/articles/4036257-customer-email-overview.md): How to automatically send customer email notifications to encourage program engagement
- [Add images to customer emails](https://help.smile.io/en/articles/4036258-add-images-to-customer-emails.md): How to add branding to customer emails with logo and banner images
- [Enable or disable a customer email](https://help.smile.io/en/articles/4036260-enable-or-disable-a-customer-email.md): Turn a customer email on or off to control which messages are sent from your program.
- [Configure Nudges](https://help.smile.io/en/articles/4036261-configure-nudges.md): How to choose and set up different on-site customer reminders or Nudges
- [Use variables to insert relevant information into customer emails](https://help.smile.io/en/articles/4036262-use-variables-to-insert-relevant-information-into-customer-emails.md): How to configure variable data values in customer emails
- [Customize points currency name](https://help.smile.io/en/articles/4036264-customize-points-currency-name.md): Create or update a custom name for your loyalty program currency.
- [Earning rules: Ways customers can earn points](https://help.smile.io/en/articles/4036265-earning-rules-ways-customers-can-earn-points.md): Learn about the different earning rules you can add to your points program.
- [Understand social media points earning](https://help.smile.io/en/articles/4036266-understand-social-media-points-earning.md): Learn how social media points work and when customers are awarded points for social media actions.
- [Configure ways to earn points](https://help.smile.io/en/articles/4036267-configure-ways-to-earn-points.md): Create and edit ways for customers to earn points, and disable or activate earning actions.
- [Manage custom activity types](https://help.smile.io/en/articles/4036268-manage-custom-activity-types.md): Define custom and brand-specific actions that customers can perform to earn rewards.
- [Configure points earning limits](https://help.smile.io/en/articles/4036269-configure-points-earning-limits.md): Limit the number of times a customer can earn points for an earning action, and limit customer eligibility for an action using VIP tiers.
- [Configure ways to redeem points](https://help.smile.io/en/articles/4036271-configure-ways-to-redeem-points.md): Create and manage ways for customers to spend their points, including activating, editing, or disabling redemption options.
- [Configure free product rewards](https://help.smile.io/en/articles/4036272-configure-free-product-rewards.md): Create a free product reward as a redemption option for customers.
- [Configure free shipping rewards](https://help.smile.io/en/articles/4036273-configure-free-shipping-rewards.md): Create a free shipping reward as a redemption option for customers.
- [Set up and spend points in-store](https://help.smile.io/en/articles/4036276-set-up-and-spend-points-in-store.md): Configure rewards and redeem customer points for in-store discounts with Shopify POS.
- [Set up in-store points earning](https://help.smile.io/en/articles/4036277-set-up-in-store-points-earning.md): Reward customers with points for in-store purchases through Shopify POS.
- [Comparing gift card and discount rewards](https://help.smile.io/en/articles/4036279-comparing-gift-card-and-discount-rewards.md): Understand the benefits, limitations, and best-use cases for gift card and fixed amount discount rewards in your loyalty program.
- [Understand points earning on gift cards](https://help.smile.io/en/articles/4036280-understand-points-earning-on-gift-cards.md): Learn how customers earn points when purchasing a gift card or when paying with a gift card.
- [Configure points expiry](https://help.smile.io/en/articles/4036281-configure-points-expiry.md): Set whether points expire, choose the expiration period, and adjust how far in advance customers are notified.
- [Configure reward expiry](https://help.smile.io/en/articles/4036282-configure-reward-expiry.md): Set an expiry for the discount codes customers receive when they redeem rewards.
- [Import discount codes for redemption](https://help.smile.io/en/articles/4036283-import-discount-codes-for-redemption.md): Use manually imported discount codes for rewards instead of auto-generated ones.
- [Cancel VIP rewards](https://help.smile.io/en/articles/4036284-cancel-vip-rewards.md): How to cancel a customer's reward from the Referrals or VIP program
- [3 steps to build the best points program](https://help.smile.io/en/articles/4036285-3-steps-to-build-the-best-points-program.md): How to set up your points program
- [Configure referral program rewards](https://help.smile.io/en/articles/4036288-configure-referral-program-rewards.md): Create referral rewards for existing customers to share with new customers.
- [Understand how referrals work](https://help.smile.io/en/articles/4036289-understand-how-referrals-work.md): Learn how the referral process would look from a customer perspective and understand how customers can refer people.
- [Preventing referral fraud](https://help.smile.io/en/articles/4036291-preventing-referral-fraud.md): How Smile fraud analysis measures block fraudulent referrals
- [Customize referral domain](https://help.smile.io/en/articles/4036294-customize-referral-domain.md): Set a custom domain for your referral links.
- [Add referral landing page](https://help.smile.io/en/articles/4036295-add-referral-landing-page.md): How to direct users with referral links to a custom landing page
- [Customize referral social sharing](https://help.smile.io/en/articles/4036296-customize-referral-social-sharing.md): Select which social channels customers can use to share their referral link, and customize the message that's shared.
- [Cancel referral](https://help.smile.io/en/articles/4036297-cancel-referral.md): How to cancel a fraudulent referral
- [3 steps to build the best referral program](https://help.smile.io/en/articles/4036299-3-steps-to-build-the-best-referral-program.md): How to create a successful referral program with Smile
- [Configure VIP settings](https://help.smile.io/en/articles/4036300-configure-vip-settings.md): How to configure the settings of your VIP program to determine how customers will progress through tiers
- [Email marketing campaign guide](https://help.smile.io/en/articles/4036302-email-marketing-campaign-guide.md): How to launch and promote a loyalty program with customer email marketing
- [Smile paid plan advantages](https://help.smile.io/en/articles/4036304-smile-paid-plan-advantages.md): Learn about the features available on Smile's paid plans
- [Email marketing with reward data](https://help.smile.io/en/articles/4036305-email-marketing-with-reward-data.md): How to promote the program using reward data in email campaigns
- [Maximize points program value generation](https://help.smile.io/en/articles/4036308-maximize-points-program-value-generation.md): Tips to boost points program performance
- [Maximize referral program value generation](https://help.smile.io/en/articles/4036309-maximize-referral-program-value-generation.md): Tips to boost referral program performance
- [Maximize rewards program ROI](https://help.smile.io/en/articles/4036310-maximize-rewards-program-roi.md): Tips to boost rewards program performance
- [Smile API overview](https://help.smile.io/en/articles/4036313-smile-api-overview.md): Extend your loyalty program with custom experiences and developer tools.
- [Improve program performance with email marketing and customer segments](https://help.smile.io/en/articles/4036315-improve-program-performance-with-email-marketing-and-customer-segments.md): How to improve loyalty program performance using email campaigns to targeted customer segments
- [VIP rewards and perks](https://help.smile.io/en/articles/4036320-vip-rewards-and-perks.md): How VIP program entry rewards and perks work
- [Understand VIP tier milestones](https://help.smile.io/en/articles/4036321-understand-vip-tier-milestones.md): How to choose from points earned or amount spent for VIP tiers
- [Add VIP tiers](https://help.smile.io/en/articles/4036322-add-vip-tiers.md): How to add a new VIP tier to an existing program
- [Customize VIP tier icons](https://help.smile.io/en/articles/4036323-customize-vip-tier-icons.md): How to brand VIP tiers with custom icons
- [Configure VIP tier entry rewards](https://help.smile.io/en/articles/4036325-configure-vip-tier-entry-rewards.md): Choose how to reward your customers as they progress through your VIP program.
- [Add VIP perks](https://help.smile.io/en/articles/4036326-add-vip-perks.md): How to add perks to VIP tiers
- [Change customer VIP tier](https://help.smile.io/en/articles/4036327-change-customer-vip-tier.md): Learn how to manually adjust a VIP tier for a single customer, or update multiple customers at once using a CSV import.
- [VIP program tier rewards and customer email notifications](https://help.smile.io/en/articles/4036329-vip-program-tier-rewards-and-customer-email-notifications.md): How VIP program tier entry rewards and customer emails work
- [Customize the icon for a way to earn or redeem](https://help.smile.io/en/articles/4088026-customize-the-icon-for-a-way-to-earn-or-redeem.md): Upload a custom icon for a way to earn or a way to redeem.
- [Shop for Good by DailyKarma and Smile](https://help.smile.io/en/articles/4490597-shop-for-good-by-dailykarma-and-smile.md): How to install and use Shop for Good by DailyKarma with Smile to reward customers for donating to charitable causes
- [How to get help with Smile](https://help.smile.io/en/articles/4495476-how-to-get-help-with-smile.md): Learn how to connect with the Smile team for technical support, onboarding help, or general questions.
- [Configure program participation](https://help.smile.io/en/articles/4536631-configure-program-participation.md): Use program participation settings to manage which customers can participate in your loyalty program.
- [Cancel a points redemption](https://help.smile.io/en/articles/4668896-cancel-a-points-redemption.md): Cancel a customer's redemption by refunding their points and canceling the reward code.
- [Connecting to multiple stores](https://help.smile.io/en/articles/4779003-connecting-to-multiple-stores.md): Understand the unique connection between a Smile account and an online store
- [Configure reward restrictions](https://help.smile.io/en/articles/4779069-configure-reward-restrictions.md): Restrict rewards to specific collections on your store or add a minimum purchase amount.
- [JavaScript SDK](https://help.smile.io/en/articles/4891875-javascript-sdk.md): Enable the JavaScript SDK to use Smile.js in custom JavaScript.
- [Supported reward types](https://help.smile.io/en/articles/4967798-supported-reward-types.md): Learn which reward options are available for each eCommerce platform.
- [Why your Smile changes aren't showing right away](https://help.smile.io/en/articles/5128059-why-your-smile-changes-aren-t-showing-right-away.md): How caching can delay the visibility of recent changes.
- [Understand points expiry](https://help.smile.io/en/articles/5348802-understand-points-expiry.md): Learn how points expiry works, when customers are considered inactive, and how customers are notified about expiring points.
- [Update order settings - BigCommerce](https://help.smile.io/en/articles/5467063-update-order-settings-bigcommerce.md): How to control order rules such as: which orders earn points; excluding taxes, shipping costs and discounts from earning;
- [Guiding principles for program configuration](https://help.smile.io/en/articles/5599870-guiding-principles-for-program-configuration.md): Best practices for configuring a rewards program
- [Smile status page](https://help.smile.io/en/articles/5607938-smile-status-page.md): Learn how to check the Smile status page for updates on known issues or outages.
- [Download Smile's default icons](https://help.smile.io/en/articles/6557285-download-smile-s-default-icons.md): Download Smile's default panel icons for your store's personal use.
- [Shopify Plus checkout extensions](https://help.smile.io/en/articles/6596847-shopify-plus-checkout-extensions.md): Add loyalty to your checkout using Smile's powerful checkout extensions. No code required.
- [Award bonus points for repeat purchases using Shopify Flow](https://help.smile.io/en/articles/6647447-award-bonus-points-for-repeat-purchases-using-shopify-flow.md): Example: Award bonus points when a customer reaches an order milestone
- [Create a loyalty landing page](https://help.smile.io/en/articles/8174498-create-a-loyalty-landing-page.md): Embed an SEO-friendly loyalty landing page directly into your storefront. No code required.
- [Embed points on the product page](https://help.smile.io/en/articles/8659115-embed-points-on-the-product-page.md): Show customers how many points they'll earn when they purchase a product.
- [Embed points balance on the customer account page](https://help.smile.io/en/articles/8659125-embed-points-balance-on-the-customer-account-page.md): Show customers their points balance directly on their account page.
- [Configure discount combinations](https://help.smile.io/en/articles/8685572-configure-discount-combinations.md): Learn how to let customers combine multiple Smile discount codes or use them with other Shopify discounts during checkout.
- [Manage a bonus points campaign](https://help.smile.io/en/articles/8802037-manage-a-bonus-points-campaign.md): Create and manage a bonus points campaign to offer customers increased points on their orders.
- [Understand pre-built Klaviyo flows](https://help.smile.io/en/articles/9047492-understand-pre-built-klaviyo-flows.md): Use Klaviyo to send fully customizable reward program emails to your customers, instead of relying on Smile's default emails.
- [How customers redeem points](https://help.smile.io/en/articles/9188741-how-customers-redeem-points.md): Learn how customers redeem points through the Smile panel, at checkout, and in Loyalty Hub.
- [Exclude products from earning points](https://help.smile.io/en/articles/9616008-exclude-products-from-earning-points.md): Stop specific products from earning points by excluding them from your loyalty program.
- [Find a customer](https://help.smile.io/en/articles/9718243-find-a-customer.md): Search for a customer in Smile's interface using their name or email.
- [Manage VIP metafield sync](https://help.smile.io/en/articles/9834432-manage-vip-metafield-sync.md): Control how customer VIP tier information is synced to Shopify metafields.
- [Configure ongoing VIP discounts](https://help.smile.io/en/articles/9834457-configure-ongoing-vip-discounts.md): Provide ongoing benefits to your VIP customers in the form of discounts, special bundles, or deals at checkout.
- [Configure points delay for orders](https://help.smile.io/en/articles/configure-points-delay-for-orders.md): Control when customers receive points from orders by setting a delay in days.
- [Rep AI integration with Smile](https://help.smile.io/en/articles/rep-ai-integration.md): Connect Smile to Rep AI to use customer points data in AI conversations.
- [Send a test customer email in Smile Admin](https://help.smile.io/en/articles/test-customer-email.md): Preview how your loyalty emails appear in a real inbox.
- [Digioh integration overview](https://help.smile.io/en/integrations/digioh/overview.md): Connect Smile.io with Digioh to reward points for completing quizzes, surveys, and pop-ups.
- [Digioh integration setup](https://help.smile.io/en/integrations/digioh/setup.md): Setup instructions for installing and configuring the Smile and Digioh integration.
- [Fera integration overview](https://help.smile.io/en/integrations/fera/overview.md): Connect Smile.io with Fera to reward customers with points for writing product, photo, and video reviews.
- [Glew integration overview](https://help.smile.io/en/integrations/glew/overview.md): Connect Smile.io with Glew to analyze loyalty program performance alongside your other ecommerce metrics.
- [Gorgias integration overview](https://help.smile.io/en/integrations/gorgias/overview.md): Connect Smile.io with Gorgias to display loyalty data alongside support tickets.
- [Hive integration overview](https://help.smile.io/en/integrations/hive/overview.md): Connect Smile.io with Hive to sync points balance and VIP tier into your email and SMS campaigns.
- [Judge.me integration overview](https://help.smile.io/en/integrations/judge-me/overview.md): Connect Smile.io with Judge.me to reward customers with points when they write a product review.
- [Loox integration overview](https://help.smile.io/en/integrations/loox/overview.md): Connect Smile.io with Loox to reward customers with points for writing product, photo, and video reviews.
- [Integrations overview](https://help.smile.io/en/integrations/overview.md): Power up your loyalty program by integrating Smile with your favorite apps and tools.
- [Privy integration overview](https://help.smile.io/en/integrations/privy/overview.md): Connect Smile.io with Privy to sync loyalty data into your email, SMS, and popup campaigns.
- [PushOwl integration overview](https://help.smile.io/en/integrations/pushowl/overview.md): Connect Smile.io with PushOwl to sync points balance and VIP tier into your email, web push, and SMS campaigns.
- [Recharge integration overview](https://help.smile.io/en/integrations/recharge/overview.md): Connect Smile.io with Recharge to automatically reward points on recurring subscription orders.
- [Recharge integration setup](https://help.smile.io/en/integrations/recharge/setup.md): Setup instructions for installing and configuring the Smile and Recharge integration.
- [Setup Recharge subscription rewards](https://help.smile.io/en/integrations/recharge/subscription-rewards.md): Add Recharge subscription rewards to your points and referral programs.
- [ReSci integration overview](https://help.smile.io/en/integrations/resci/overview.md): Connect Smile.io with ReSci to sync points balance and VIP tier into your email and SMS campaigns.
- [Sendlane integration overview](https://help.smile.io/en/integrations/sendlane/overview.md): Connect Smile.io with Sendlane to sync points balance and VIP tier into your email and SMS campaigns.
- [TargetBay integration overview](https://help.smile.io/en/integrations/targetbay/overview.md): Connect Smile.io with TargetBay to reward customers with points for writing product, photo, and site reviews.
- [Verified Reviews integration overview](https://help.smile.io/en/integrations/verified-reviews/overview.md): Connect Smile.io with Verified Reviews to reward customers with points for writing product and website reviews.
- [Smile Help Center](https://help.smile.io/home.md): Guides to help you set up and manage your loyalty program