✅ This feature is only available on a Smile paid plan. 


Here's what we're covering:

• How to customize referral metadata
• Which referral channels support customized messages
• How to customize referral share messages

Most social media platforms are able to display an image and description with your program's referral links.  This information is taken directly from your store's metadata, and can be customized within the Smile app.

In the Customize display section on the Sharing Options page of  your Referral program, you have the option to customize the following metadata elements:

You can begin editing any of these features by checking the box labeled "Customize card message and display."

Title

This title will be displayed on any social referral channel you choose to use, and will encourage referred customers to engage with the referral link.

📝  Pro Tip

Use referral variables to make your referral message more personal.  

You can find these variables to the right of the Customize display section.

Description

The description will give referred customers more information about the value your referral program is offering.

📝  Pro Tip

Tell new customers what the reward is up front - that makes your program's value even easier to see and understand!

Image

Your social referral image allows you to visually connect your rewards program to the rest of your store, delivering a cohesive branded experience.

You can see what your referral social share messages will look like on any given platform using the Preview tabs.


How different platforms display referral messages.

Facebook

Facebook does not allow your to set a custom referral message.  When a customer shares their referral link, they will have the option to add a custom message to your referral metadata themselves.

Twitter

Twitter allows you to customize a Tweet message if you'd like.  

You can do this in the Edit Message tab of the Twitter section.

Mobile

Mobile messengers do not allow you to set a custom referral message.  When a customer shares their referral link, your referral metadata will be used.

Did this answer your question?