🛒 Applies to Shopify POS only
💳 Available on all plans
👤 Accessible to all roles
Add the Smile tile in Shopify POS to allow points earning on in-store purchases and spend customers' points on loyalty discounts.
💡 Important: Smile requires the latest version of Shopify POS to be installed on your device.
Add Smile to POS from Shopify Admin
From Shopify Admin, click Point of Sale > Settings > Smart grid.
Select your location's Smart grid.
Click Customize.
In the sidebar, click Add tile > Embedded apps > Smile.io > POS Loyalty Program.
Click Apply.
Click Save.
Add Smile to POS from an in-store device
Navigate to the Shopify POS home screen.
Press Add tile > App > Smile.io > POS Loyalty Program.
Press Add.
Press Save.
💡 Important: After adding the tile to the POS home page, add ways to earn and spend points.
ℹ️ Note: Optionally, consider also adding the Smile "App website" tile. This opens Smile Admin and can be used for managing customers, ways to earn, and ways to spend points.
Loyalty tile explained
Tap the loyalty program tile to open the loyalty popup, the home of your loyalty program.
A customer and a product must both be added to the cart in order for loyalty points to be earned or spent. The tile's appearance and subtitle helpfully change to inform the retail staff member what action they or the customer need to take in any given scenario.
✅ Tip: The loyalty popup explains the subtitle prompt in more detail.
Tile display | State | Action |
 | No customer in cart | Add customer to the cart, ensuring they have an email address |
 | Customer is added to cart, email address missing from profile | Add email address to customer's profile. This is required to earn points |
 | Customer has never earned loyalty points | Consider asking the customer if they know about the loyalty program |
 | Customer doesn't have enough points to spend on a loyalty discount | Consider upselling the customer if their points are close to a discount |
 | Customer can afford a loyalty discount | Press the loyalty tile to open the loyalty popup. Apply discounts in the "Loyalty discounts" tab |
 | Loyalty program inactive | Reactivate the loyalty program in Smile Admin |
Loyalty popup explained
The loyalty popup is the home of your in-store loyalty program. It can be opened by pressing the loyalty tile.
The loyalty popup will always show the customer's name, their points balance, and any prompts to help guide the retail staff member.
How it works tab
The "How it works" tab helps the retail staff member understand how the loyalty program works. Over time this will evolve to include more information from your loyalty program.
Loyalty discounts tab
The "Loyalty discounts" tab shows all of the possible rewards that a customer can spend their loyalty points on.
ℹ️ Note: You can add or remove ways to spend points in Smile Admin.