🛒 Supported on all platforms
💳 Available on all plans
👤 Accessible to all roles
Deactivating your referral program will pause the program for your customers, including removing access to their referral links. You can continue to make changes to your program while it’s deactivated.
💡 Important: The Points, Referral and VIP programs can be deactivated or activated independently of each other. To deactivate another program, read our guides on deactivating a points program or deactivating a VIP program.
Deactivate or activate your referral program
To deactivate or reactivate your referral program:
In Smile Admin, navigate to Program > Referrals.
In the Referral status card, click Deactivate or Activate.
📋 Note: All customizations applied prior to deactivating your referral program, or changes made while it is deactivated, are saved to your Smile account. You won’t need to re-customize your program after reactivating.
Program behavior while deactivated
While a referral program is deactivated:
The referral section of the panel will not be visible on your website. (Note: if points and/or VIP programs remain active, these sections will remain visible.)
Referral links will not work, and customers will not be able to share their referral link through the panel or nudges.
New customers won't be able to follow a friend’s referral link for a reward.
Rewards will not be issued for referral purchases.
Previously generated loyalty coupons or points earned through referrals will remain active and customers will be able to use them.