Getting Started

Learn how to configure and launch a loyalty program with guides to account wide order and billing settings, plus platform specific configuration help for Shopify, BigCommerce and Wix

Maggie avatarSarah Facini avatarTess avatar
7 authors31 articles


Find answers to questions about topics including Smile's technical specifications, UI caching, privacy, and how to connect with the Smile team

Sarah Facini avatarMaggie avatarNicole Miles avatar
5 authors23 articles

Strategy & Best Practices

Maximize program value with these guides to enhancing the customer experience, email marketing, analytics and more

Maggie avatarTess avatar
2 authors13 articles


How to set up, customize and troubleshoot Smile's points program

Nicole Miles avatarTess avatarMaggie avatar
4 authors35 articles


How to set up, customize and troubleshoot Smile's referral program

Maggie avatarTess avatar
2 authors10 articles


How to set up, customize and troubleshoot Smile's VIP program, available on our Growth plan and above

Maggie avatarTess avatar
2 authors11 articles


How to view customer data, add and remove customers in Smile

Tess avatarMaggie avatar
2 authors10 articles

Program Performance

Understand how program performance metrics are presented

Brandon Cermak avatarKatrina avatar
2 authors2 articles

Branding & Display

How to apply customized branding to the Smile look and feel

Maggie avatarTess avatarMackenzie avatar
3 authors14 articles

Customer Emails

Learn about the customer email notifications generated by Smile

Sarah Facini avatarMaggie avatarTess avatar
3 authors6 articles

Smile Apps

How to get more out of Smile with app integrations

Maggie avatarTess avatar
2 authors16 articles

Smile: Customer view

As a customer shopping at a merchants store: how do I use Smile?

Joana Jacome avatarNicole Miles avatarLynn Penaloza avatar
3 authors10 articles