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Sarah Facini (she/her)

Karen F (she/her)

Support Team

Learn how to configure and launch a loyalty program with guides to account wide order and billing settings, plus platform specific configuration help for Shopify, BigCommerce and Wix

Getting Started

Nicole Miles

Find answers to questions about topics including Smile's technical specifications, UI caching, privacy, and how to connect with the Smile team

FAQs

Hannah

Maximize program value with these guides to enhancing the customer experience, email marketing, analytics and more

Best Practices

How to set up, customize and troubleshoot Smile's points program

How to set up, customize and troubleshoot Smile's referral program

How to set up, customize and troubleshoot Smile's VIP program, available on our Growth plan and above

How to view customer data, add and remove customers in Smile

Customers

Brandon

Understand how program performance metrics are presented

Program Performance

How to apply customized branding to the Smile look and feel

Branding & Display

Learn about the customer email notifications generated by Smile

Customer Emails

How to use Smile in harmony with your favourite tools

Bill Curtis

Learn about pricing and your Smile account

Billing & Account

Find answers and get help from Intercom Support and Community Experts

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