Smile Help Center

Getting Started

Learn how to configure and launch a loyalty program with guides to account wide order and billing settings, plus platform specific configuration help for Shopify, BigCommerce and Wix

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34 articles in this collection
Written by Tess, Maggie, Sarah Facini and 2 others

FAQs

Find answers to questions about topics including Smile's technical specifications, UI caching, privacy, and how to connect with the Smile team

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21 articles in this collection
Written by Maggie, Tess, Tim Peckover and 2 others

Strategy & Best Practices

Maximize program value with these guides to enhancing the customer experience, email marketing, analytics and more

12 articles in this collection
Written by Tess and Maggie

Points

How to set up, customize and troubleshoot Smile's points program

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35 articles in this collection
Written by Tess, Maggie, Sarah Facini and 1 other

Referrals

How to set up, customize and troubleshoot Smile's referral program

10 articles in this collection
Written by Maggie and Tess

VIP

How to set up, customize and troubleshoot Smile's VIP program, available on Professional and Enterprise plans

11 articles in this collection
Written by Maggie and Tess

Customers

How to view customer data, add and remove customers in Smile

11 articles in this collection
Written by Maggie, Tess, and Mackenzie

Program Performance

Understand how program performance metrics are presented

5 articles in this collection
Written by Brandon Cermak, Maggie, and Tess

Branding & Display

How to apply customized branding to the Smile look and feel

14 articles in this collection
Written by Maggie, Tess, and Mackenzie

Customer Emails

Learn about the customer email notifications generated by Smile

6 articles in this collection
Written by Tess, Maggie, and Sarah Facini

Smile Apps

How to get more out of Smile with app integrations

16 articles in this collection
Written by Maggie and Tess

Smile: Customer view

As a customer shopping at a merchants store: how do I use Smile?

10 articles in this collection
Written by Joana Jacome, Nicole Miles, and Lynn Penaloza