🛒 Supported on all platforms
💳 Available on paid plans
👤 Accessible to all roles
Reviews are an important way to build trust with your customers surrounding your brand, rewarding them for leaving points is a way you can thank them for this.
Reward with Klaviyo reviews
Before you can setup points earning for reviews, you must first follow Klaviyo Reviews' getting started guide and ensure:
The Klaviyo Reviews app is installed on your online store
The Klaviyo Reviews widget is setup & visible on your online store
You have configured a Klaviyo Flow to request reviews after purchase
You have the Smile and Klaviyo integration installed
Award points for leaving a review
⚠️ Warning: You must setup Klaviyo Reviews in your online store before you install the Smile and Klaviyo integration. If you setup Klaviyo Reviews after you install the Smile and Klaviyo integration, you'll need to remove and then re-install the Smile and Klaviyo integration for review data to sync into Smile.
From Smile admin navigate to Program > Points > Add ways to earn.
In the Smile Apps section, choose Review a Product: Klaviyo.
In the Earning value section, enter the number of points you would like to award for leaving a review.
Make any other customizations to the earning action.
Click Create.
Once configured, the system will automatically issue points when customers leave verified reviews.
ℹ️ Note: Only verified reviews will be issued points, and all verified reviews will be issued points regardless of whether they are only a star rating, include text, or include a photo/video.