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Customize email sender name and reply-to address

Configure the name and email address your customers see when they receive email notifications.

Katrina (she/her) avatar
Written by Katrina (she/her)
Updated over a week ago

πŸ›’ Supported on all platforms

πŸ’³ Available on all plans

πŸ‘€ Accessible to all roles

Customizing your email sender name and reply-to address gives you control over how your loyalty emails appear to customers. You can update these details at any time in your settings to keep communication clear and on-brand.

Customize sender name and email


To update the sender name and reply-to email address:

  1. In Smile Admin, navigate to Settings > General.

  2. In the Customer Notifications card, update the Sender Name and Reply-To Email fields.

  3. Click Save.

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