Running your loyalty program in your customers’ preferred language helps create a more seamless and engaging experience.
You can easily update your program language right from your Smile settings. Once changed, most of your program text will be automatically translated — so your customers can enjoy the same great experience in their own language.
How to change your program language
To change your program language:
In Smile Admin, go to Settings > Language.
Under Program language, use the dropdown menu to select your preferred language.
Click Save.
Supported languages
Smile is available in 20 different languages, making it easy to run your loyalty program in the language your customers know best. You can switch to any of these supported languages directly from your program settings.
Currently supported languages:
Chinese (Simplified)
Chinese (Traditional)
Croatian
Czech
Danish
Dutch
English
Finnish
French
German
Hungarian
Italian
Japanese
Norwegian
Polish
Portuguese
Romanian
Spanish
Swedish
Turkish
What text will be translated automatically
The following text will be automatically translated when you change your program language:
Default system text in the rewards panel
Launcher text (if it has not be edited)
Any unedited text fields in the panel
Any unedited text fields in customer notifications
Reward names and earning rules that have not been edited
Features embedded in Shopify pages (i.e: Loyalty Hub, redeem in checkout, points on product page)
What won’t be translated automatically
Any customized content will not be translated automatically. This includes:
Custom reward names (ways to redeem) or earning rule names (ways to earn)
Points branding (points currency)
Edited or customized customer notification text (if a field in a template has been edited, it won’t be translated automatically)
Historical customer data — for example, redeemed rewards (including their names, usage instructions, and terms and conditions)
VIP tiers created before the language change
Earning rule names or “rule completed” action text from third-party integrations — including earning rules from Smile apps like Judge.me, Reviews.io, and Okendo