🛒 Supported on all platforms
💳 Available on Growth, Plus, and Enterprise plans
👤 Accessible to all roles
Offering a free product as a reward is a great way to give back to your most loyal program members with an exciting product offer. It can also help promote new or featured products, or help manage your inventory.
Create a new free product reward
To create a new free product reward:
In Smile Admin, navigate to Program > Points.
Click Add ways to redeem.
Select Free product.
In the Reward value card, select the product by typing the exact product name (case-sensitive), or click Browse.
Choose the product you’d like to offer and click Select.
In the Points cost field, enter the number of points required to redeem the reward.
In the Discount value field, enter the maximum dollar amount you want the reward to cover.
Click Create.
✅ Tip: For more on adding a minimum purchase amount, read our article on configuring reward restrictions.
ℹ️ Note: Free product rewards with variants are not supported on BigCommerce.
Troubleshoot reward configuration
If the product you’re searching for in the Reward value card does not appear, ensure:
The product has a live webpage and is searchable on your website. The item will not show up in Smile if the product page is hidden.
You're using the exact full product name, including matching case and spacing, as it appears on your website.