🛒 Supported on all platforms
💳 Available on all plans
👤 Accessible to all roles
Configure referral rewards for both existing customers and new customers to encourage new customers to shop at your store. You can edit an existing reward and if you're a BigCommerce user there are some nuances that you should be aware of.
Add a referral reward
✅ Tip: Smile recommends offering both the referring customer and referred friend a reward of the same value, to ensure both customers participate in the rewards program!
From Smile admin navigate to Program > Referrals.
In the Referring customer reward section, click Add reward.
Choose a reward you'd like to offer your referring customer.
Click Save.
In the Referred friend reward section, click Add reward.
Choose a reward you'd like to offer the referred friend.
Click Save.
It is not possible to offer the referred friend Points as a reward option as they do not have an account to add the points too yet.
The referring customer is a customer who has already placed orders at your store. Referred friend is a brand new customer who has never shopped at your store before.
Edit a referral reward
ℹ️ Note: This option can be used if you're looking to keep the same reward type and change the amount you're offering your customers
From Smile admin navigate to Program > Referrals.
In the Referring customer reward section, click Edit.
In the Reward value section, change the reward amount.
Click Save.
Change a referral reward
💡 Important: To edit the reward the current reward needs deleting, this cannot be undone
From Smile Admin navigate to Program > Referrals.
In the Referring customer reward section, click Change.
In the warning message, click Delete reward.
In the Referring customer reward section, click Add reward
Choose a reward you'd like to offer your referring customer.
Click Save.
Repeat the same process in the Referred friend reward section, to change the reward for the friend being referred.
BigCommerce users
For BigCommerce users Smile completes referrals based on the first order made by the referred friend.
BigCommerce will create duplicate orders and only complete the second one if the customer navigates away from billing, either to go back in the checkout flow or even if payment is declined. As a result of this, the first order does not complete and will be considered an 'Incomplete' order. Smile won't be able to complete the referral because of this. If this edge case occurs we recommend manually awarding the advocate with the advocate reward.