Smile.io

Learn how points expiry works, when customers are considered inactive, and how customers are notified about expiring points.

Understand points expiry

3 steps to build the best points program

Create or update a custom name for your loyalty program currency.

Customize points currency name

Upload a custom icon for a way to earn or a way to redeem.

Customize the icon for a way to earn or redeem

Set whether points expire, choose the expiration period, and adjust how far in advance customers are notified.

Configure points expiry

Cancel a customer’s redemption by refunding their points and canceling the reward code.

Cancel a points redemption

Learn how customers can view their points in different parts of your store.

How customers see their points

Learn about the different earning rules you can add to your points program.

Earning rules: Ways customers can earn points

Create a cashback-style experience by letting customers earn points on purchases that they can redeem for discounts.

Creating cashback-style rewards in Smile

Fundamentals

Create a custom design with text, images, and links

Points

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