Smile.io

Learn how points expiry works, when customers are considered inactive, and how customers are notified about expiring points.

Understand points expiry

Understand the points program components including earning points, redeeming points, and configuration settings

Points program overview

3 steps to build the best points program

How to turn ways to earn and ways to redeem off and on

Control ways to earn and ways to redeem

Create or update a custom name for your loyalty program currency.

Customize points currency name

Upload a custom icon for a way to earn or a way to redeem.

Customize the icon for a way to earn or redeem

Configure whether points expire, choose an expiry period, and adjust how far in advance customers are notified about expiring points.

Configure points expiry

Cancel points redemption

Sarah Facini (she/her)

Karen F

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