Smile.io

Learn how points expiry works, when customers are considered inactive, and how customers are notified about expiring points.

Understand points expiry

Understand the points program components including earning points, redeeming points, and configuration settings

Points program overview

3 steps to build the best points program

How to turn ways to earn and ways to redeem off and on

Control ways to earn and ways to redeem

Create or update a custom name for your loyalty program currency.

Customize points currency name

Upload a custom icon for a way to earn or a way to redeem.

Customize the icon for a way to earn or redeem

Configure whether points expire, choose an expiry period, and adjust how far in advance customers are notified about expiring points.

Configure points expiry

Cancel a customer’s redemption by refunding their points and canceling the reward code.

Cancel a points redemption

Learn how customers can view their points in different parts of your store.

How customers see their points

Learn about the different earning rules you can add to your points program.

Earning rules: Ways customers can earn points

Fundamentals

Create a custom design with text, images, and links

Points

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