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Introduction

Yotpo allows you to easily add customer product reviews to your store. When a customer buys a product at your store, they will get an email asking them to leave a review, which will appear on the product page with a “verified purchase” tag.
Smile apps/integrations are only available on a Smile paid plan, on the Shopify and BigCommerce platforms.

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Overview

What does the Yotpo Smile app integration do What you need to install the Yotpo app How to install the Yotpo app How customers earn points for reviews with the Yotpo app Why customers didn’t earn points for reviews

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The Yotpo Smile app integration allows you to

Reward customers for reviewing your products.

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What you need to install the Yotpo app

A Yotpo premium package

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How to install the Yotpo app

On the Apps page of your Smile Admin, select the Yotpo app. Click Connect Enter your Yotpo APP key and API Secret and click Connect to Yotpo If you’re having any issues with getting your APP or API secret key - please contact Yotpo for help.

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How customers earn points for reviews with the Yotpo app.

Once the Yotpo app is connected to your Smile account, you need to set up the Yotpo earning action. Go to the Action page of your Points program and click Add ways to earn. Scroll down to find the Smile Apps section. Click the Product review option. Enter the number of points you would like customers to earn for leaving a review and click Create.
Tip: Customize your Yotpo earning rule just like you would any other! Use unique names, details, and instructions to fully incorporate it into your rewards program.
Note: This earning rule requires customers to be a verified buyer.
Note: With our Yotpo integration, it’s not possible to create different earning rules for different reviews (i.e. Photo review, video review…etc).

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Why customers might not have earned points for reviews

  1. Customers are invited to leave reviews in an email post-purchase. If a customer does not leave a review through the form included in the email, they will not receive points because they will not be able to be classified as verified buyers.
  2. Customers must leave the reviews for products at your store. We do not currently award points for Yotpo website reviews.