Here's what we're covering:
The difference between fixed and incremental rewards
Within your points program, you have the option of setting discounts with either a Fixed amount of points or with Increments of points.
Understanding the difference between them will help you set up our program in the best way possible for your loyal customers. 🚀
Fixed amount of points
Fixed rewards are any discounts with a predetermined amount.
For example, giving your customers the option to redeem their points for a $5 off discount would be a fixed reward because the customer cannot influence the value of the reward.
Increments of Points
Unlike fixed rewards, variable rewards do not have a predetermined amount. Instead, they're based around a sliding points redemption scale you set in the reward's spending rules.
Variable rewards are rounded to the nearest 100 points at time of redemption.
For example, you could set a variable reward that rewards customers with $1 off for every 100 points spent. In this case, a customer with 512 points could redeem 500 of their points for a $5.00 reward.