Introduction

This article will explain the functionality of Smile with gift card payment methods on different platforms.

Shopify

BigCommerce

Rise.ai - not currently compatible with Smile

✅ This feature is only available on a Smile Growth plan and up.


Shopify

Does a customer earn points when they buy a gift card?

When a customer purchases a gift card from your store they will not earn points for the purchase. The points are earned by the recipient of the gift card when they go to spend it.

Does a customer earn points when they use a gift card?

Points are issued when the gift card is used to make a purchase, not when the gift card is initially purchased. This is done to prevent points from being awarded twice during the gift card purchase process.

BigCommerce

Does a customer earn points when they buy a gift card?

When a customer purchases a gift card from your store they will earn points for the purchase.

Does a customer earn points when they use a gift card?

Points are not issued when the gift card is used to make a purchase. This is done to prevent points from being awarded twice during the gift card purchase process.

Rise.ai (not compatible with Smile)

📝 Note: Currently, Smile is not compatible with Rise.ai gift cards and cannot provide any support for their use in conjunction with your loyalty program.

Does a customer earn points when they buy a gift card?

Yes, when a customer purchases a Rise.ai gift card from your store they will earn points for the purchase.

Does a customer earn points when they use a gift card?

Points are issued again if a gift card is used to make a purchase.

⚠️ Since Rise products aren't coded within Shopify as gift cards, we do not have a way to identify them within the Smile system and/or block them from earning points on both ends. If you choose to use Rise gift cards with a Smile program, please be aware that customers will essentially earn double points based on your existing earning rules.


What's next?
Features available on Shopify Plus


Learn more
Comparing discount and gift card rewards
Rewards by platform

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