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Shopify

Does a customer earn points when they buy a gift card?

When a customer purchases a gift card from your store they will not earn points for the purchase. The points are earned by the recipient of the gift card when they go to spend it.

Does a customer earn points when they use a gift card?

Points are issued when the gift card is used to make a purchase, not when the gift card is initially purchased.
Note: This is done to prevent points from being awarded twice during the gift card purchase process.


BigCommerce

Does a customer earn points when they buy a gift card?

When a customer purchases a gift card from your store they will earn points for the purchase.

Does a customer earn points when they use a gift card?

Points are not issued when the gift card is used to make a purchase.
Note: This is done to prevent points from being awarded twice during the gift card purchase process.


Rise.ai

Note: Currently, Smile is not compatible with Rise.ai gift cards and cannot provide any support for their use in conjunction with your loyalty program.

Does a customer earn points when they buy a gift card?

Yes, when a customer purchases a Rise.ai gift card from your store they will earn points for the purchase.

Does a customer earn points when they use a gift card?

Unfortunately, yes points are issued again when the gift card is used to make a purchase.

🔴 Since Rise products aren't coded in Shopify as gift cards, we don't have any way to identify them in our system and block them from earning points on both ends.

Thus, if you choose to use Rise gift cards with a Smile program, please be aware that customers will essentially earn double points based on your existing earning rules.

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