Smile.io

Create and edit ways for customers to earn points, and disable or activate earning actions.

Configure ways to earn points

How to add a custom earning action using the Smile API, available on the Smile Plus plan

Add custom earning actions

Limit the number of times a customer can earn points for an earning action, and limit customer eligibility for an action using VIP tiers.

Configure points earning limits

Learn how customers earn points when purchasing a gift card or when paying with a gift card.

Understand points earning on gift cards

Learn how birthday points work, when customers are awarded birthday points, and security measures in place to prevent fraud.

Understand birthday points

Learn how social media points work and when customers are awarded points for social media actions.

Understand social media points earning

Create and manage a bonus points campaign to offer customers increased points on their orders

Manage a bonus points campaign

Stop specific products from earning points by excluding them from your loyalty program.

Exclude products from earning points

Create or edit a custom name for a way to earn.

Customize the name of a way to earn

Learn how to review if and when a customer has received birthday points, and troubleshoot why they may not have earned them.

Troubleshoot birthday points

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