Smile.io

Manually change a customer’s points balance by adding or removing points.

Adjust customer points balance

Understand common reasons to help explain why a customer may not have earned points on their order

Not earning points FAQ

How to manually upload points for customers with a CSV file, how to transfer points from one platform to another

Import points via CSV file

How to cancel a customer's reward from the Referrals or VIP program

Cancel VIP rewards

How to manually award points for purchases made before launching with Smile

Award points on prior purchases

How to update legacy settings to automatically generate coupon codes

Switch to auto generated coupon codes

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