FAQs

Find answers to questions about topics including Smile's technical specifications, UI caching, privacy, and how to connect with the Smile team

17 articles in this collection
Written by Maggie, Tess, Sarah Facini and 2 others

Tech Specs

Browser performance using Smile

Understand how the Smile components affect browser performance

Written by Maggie
Updated over a week ago

Supported browsers and devices

Learn which browsers and devices are supported for the best customer experience

Written by Tess
Updated over a week ago

UI Caching

How caching works in the Smile UI

Written by Maggie
Updated over a week ago

Smile API overview

Learn about extending a program's capabilities with the Smile API and SDK, available with Enterprise plans

Written by Maggie
Updated over a week ago

Translation and supported languages

Understand how to change the program language and what content will be automatically translated

Written by Tess
Updated over a week ago

Connecting to multiple stores

Understand the unique connection between a Smile account and an online store

Written by Maggie
Updated over a week ago

Privacy

CCPA and Smile

How Smile adheres to the California Consumer Privacy Act (CCPA)

Written by Tess
Updated over a week ago

Privacy and data collection

Understand the personal information and transactional customer data Smile collects and stores

Written by Tess
Updated over a week ago

GDPR and Smile

How Smile adheres to the General Data Protection Regulation (GDPR)

Written by Maggie
Updated over a week ago

Product Updates

Changes to customer marketing consent

How Smile handles customer email subscription settings

Written by Tess
Updated over a week ago

VIP program updates

Learn about improvements to Smile's VIP program feature

Written by Maggie
Updated over a week ago

Review Smile in Shopify

How to write a review for Smile in Shopify

Written by Maggie
Updated over a week ago

Contact the Smile team

How to connect with the Smile team for technical support or other questions

Written by Andrea Lozzi
Updated over a week ago

Review Smile in Bigcommerce

How to write a review for Smile in Bigcommerce

Written by Maggie
Updated over a week ago

Friends of Smile

As an agency, how do I refer clients to Smile?

FAQ for agency partners regarding referrals and our previous Partner Program

Written by Larry G.
Updated this week

How to refer a new merchant to Smile

If you are looking to refer a new merchant to Smile and they subscribe to a paid plan, here are the perks!

Written by Sarah Facini
Updated this week

How to invoice for new merchants you have referred to Smile

This article is for agencies looking to invoice and collect their reward for referring new merchants to Smile

Written by Sarah Facini
Updated this week