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Documentation Index

Fetch the complete documentation index at: https://help.smile.io/llms.txt

Use this file to discover all available pages before exploring further.

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About Gorgias

Gorgias is a customer support helpdesk built for ecommerce, unifying email, chat, SMS, voice, and social messages into a single inbox. When connected to Smile, your support team can see each customer’s loyalty data alongside their tickets and use it to personalize replies and automate workflows.

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Features and functionality

With the Smile and Gorgias integration, you can:
  • Display customer loyalty data (points, VIP tier, referral URL) alongside support tickets
  • Use Smile variables in macros to personalize agent replies
  • Trigger Gorgias rules based on a customer’s points balance or VIP tier

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Integration requirements

To use the Smile and Gorgias integration, you must meet the following requirements:

Have a Gorgias account

Have a Smile account with a paid plan

This integration is available on the Essential, Standard, Growth, Plus, and Enterprise plans. The number of integrations you can connect depends on your plan.

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Setup instructions

In Smile Admin, install the integration, then refer to the Gorgias documentation for instructions on how to set up and configure the Smile and Gorgias integration.

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Getting help

The Smile and Gorgias integration is built and supported by Gorgias. For any questions or issues, refer to the Gorgias help center or contact Gorgias support.