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About Loop Returns

Loop Returns is a returns and exchange management platform for ecommerce brands. When connected to Smile, you can sync your loyalty audience into Loop and offer different return experiences based on a customer’s points balance and VIP tier.

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Features and functionality

With the Smile and Loop Returns integration, you can:
  • Sync your loyalty audience into Loop lists
  • Offer personalized return experiences based on VIP tier or loyalty status
  • Use loyalty data as conditions in return workflows

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Integration requirements

To use the Smile and Loop Returns integration, you must meet the following requirements:

Have a Loop Returns account

Have a Smile account with a paid plan

This integration is available on the Essential, Standard, Growth, Plus, and Enterprise plans. The number of integrations you can connect depends on your plan.

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Setup instructions

In Smile Admin, install the integration, then refer to the Loop Returns documentation for instructions on how to set up and configure the Smile and Loop Returns integration.

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Getting help

The Smile and Loop Returns integration is built and supported by Loop Returns. For any questions or issues, refer to the Loop Returns help center or contact Loop Returns support.